Quality Assurance Specialist

Position: QUALITY ASSURANCE SPECIALIST
Introduction

GRADE

17

LOCATION OF POSITION

Department of Juvenile Services (DJS) - Headquarters Office of Inspector General (OIG), Licensing and Monitoring Unit (L&M) 217

E. Redwood St. Baltimore, Maryland 21202

Main Purpose of Job

Join Us in Making a Difference at DJS! The Maryland Department of Juvenile Services is dedicated to transforming young lives, creating safer communities, and fostering equitable systems. We are seeking passionate individuals for the role of DJS Program Specialist (Quality Assurance Specialist), so come join our team and make a meaningful impact on youth and the community at DJS!  The main purpose of this position is to support DJS-OIG, L&M by monitoring the quality and sufficiency of services provided to DJS youth and helping to ensure the health, safety, and well-being of youth in care.

The Quality Assurance Specialist plays a critical role in monitoring licensed and certified programs, contracted and per-diem private provider programs, out-of-state residential programs, and non-residential community-based programs to ensure compliance with applicable federal and state laws, statutes, regulations, and DJS policies and procedures. This role serves as a key safeguard for youth and contributes to accountability, continuous improvement, and the delivery of safe, effective, and youth-centered services across the DJS system.

Some key responsibilities of this position may include, but not be limited, to the following:  Monitor  and Evaluate Programs:
Conduct  licensing, monitoring, and certification activities for in-state and  out-of-state programs, including private, per-diem, and community-based  providers. Assess compliance with statutes, regulations, policies,  administrative directives, and best practices to support the health,  safety, and well-being of youth in care.  Report  and Analyze Data:
Prepare clear, concise, and  accurate reports supported by sufficient, relevant, and competent  evidence, including research data, facility inspections, interviews with  youth and staff, program policies, and other supporting documentation.  Review  and Track Incident Data:  Conduct ongoing review and analysis of incident reports for assigned  programs. Collaborate with the L&M Data Coordinator to identify  trends, coordinate follow-up with providers and licensing agencies, and  address potential risks.

Provide support to the Director of Licensing and  Monitoring in response to executive-level requests.  Database  and Record Management:
Enter and  maintain licensing, monitoring, and certification findings in the L&M  Database to ensure timely and accurate records. Review incident reporting  data to identify trends and indicators of risk. Maintain current licensing  and monitoring directories, provider contacts, schedules, and shared  files.  Collaboration  and Engagement:
Participate in staff  meetings, team meetings, work groups, and other relevant internal and  external meetings. Provide support to other OIG teams as needed to advance  shared goals and agency priorities.
This position is eligible to work a hybrid telework schedule. This position will require travel between various sites.

MINIMUM QUALIFICATIONS

Education:

A Bachelor's degree from an accredited college or university.

Experience:

Three years of experience providing case management or resource specialist services to youth in a community or residential setting. Notes:
1. Candidates may substitute possession of an Associate of Arts degree in the social or behavioral sciences from an accredited college or university and two years of experience providing direct services to children in a community or residential setting for the required education.
2. Candidates may substitute possession of a Master's degree in the social or behavioral sciences from an accredited college or university for one year of the required experience.
3. Candidates may substitute four years of experience providing case management or resource specialist services to youth in a community or residential setting for four years of college.
4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in…