Customer Service Representative

Chase Brexton Health Care provided pay range

This range is provided by Chase Brexton Health Care. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$17.65/hr - $20.99/hr

Responsible for scheduling appointments for medical, dental, and OB/GYN patients at all Chase Brexton sites. Serves as the point of entry for answering incoming phone calls.

• Communication
  • Receive inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services.
  • Answer calls in a timely manner to assist with maintaining a high level of quality service.
  • Provide patients with information on physicians, available services provided, and directions to all of our locations.
  • Answer patients or physicians questions pertaining to appointments and services provided.
  • Interview callers to obtain full understanding of what information is being requested.
  • Responsible for satisfying the customer’s scheduling needs and striving for first call resolution.
• Compliance, Policy, and Procedure
  • Coordinate appointments for patients needing multiple types of healthcare services.
  • Properly register patients by verifying and obtaining accurate patient information.
  • Ensure that established patients have updated contact and demographic information.
  • Comply with confidentiality policies, such as HIPAA, when contacting patients.
  • Maintain and update patient demographic and insurance pre-registration information in scheduling system.
• Patient Focus
  • Provide high quality customer service on every call.
  • Display empathy and sensitivity to each patient’s individual needs.
  • Always use courtesy words and show respect to each patient.
• Workplace Computers and Equipment
  • Creates and responds to Emails, Flags and Phone notes in the Centricity database.
  • Inputs contact, demographic, and insurance information into Centricity database.
  • Updates appointment reminder statuses appropriately into the Centricity database.
• Dependability and Reliability
  • Display time flexibility towards work shift per company needs.
• Teamwork
  • Promote teamwork and call center success.
  • Work as a group to improve call center policies and procedures.
  • Always use courtesy words and show respect for each member of our team.

• Ability to type 35 wpm preferred.
• Require excellent verbal and written communication, professional telephone manner, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies.
• Requires ability to work with diverse people and deal effectively with angry and/or upset customers.
• Knowledge of MS Word, Excel, and MS Outlook preferred; EMR experience is a plus.
• Bilingual - English and Spanish preferred.

• High school degree or GED required, college degree preferred.
• A minimum of 2 years of Medical Call Center experience is required.
• In lieu of 2 year experience in a Medical Call Center; a combination of 2 years non-medical call center and medical office experience is required.

Entry level

Full-time

Other

Hospitals and Health Care