Community Program Coordinator; SOM, General Pediatrics

Community Program Coordinator (SOM, General Pediatrics)

The Pediatrics Department is seeking a Community Program Coordinator (CPC), to play a key role for the General Pediatrics Division. The CPC will be overseeing the integration of various teams at the East Baltimore Medical Center in order to address the social determinants of health as a routine part of health care. This is a full-time position, reporting directly to the Hopkins Community Connection Program Manager.

Ideal candidates are experienced social service providers, creative problem-solvers, detail oriented, exceptional communicators, and enjoy building strong relationships.

• Manage and develop the Hopkins Community Connection (HCC) East Baltimore Medical Center Advocates and Student Leaders.
• Oversee, develop, and motivate a team of 25-35 undergraduate and graduate student volunteer advocates.
• Be a daily presence at the clinic and various evening meetings to guide Advocates’ professional and leadership development.
• Develop and manage a team of student leaders who oversee and support peers working as Advocates through biweekly meetings, individual coaching sessions, and trainings.
• Lead sessions in weekend-long trainings for Advocates and student leaders each semester, using collaboratively developed curricula.
• Actively collaborate with the other HCC program leaders to implement effective Advocate training design and delivery.
• Serve as local report for full-time Community Health Workers.

• Collaborate on design of and implement standards for quality case management; recommend program improvements to program team.
• Effectively manage a partial caseload of patients assessing and supporting client navigation to community resources.
• Find the best possible service(s) for the clients using resource tools, and researching new resources as needed.
• Work with individuals and families to create effective action plans to access resources, follow up regularly with clients on their action plans until the case is closed, and communicate case work with clinic teams.
• Communicate program highlights, challenges, and outcomes to Program Manager and clinic teams.
• Build and Maintain Integrated Solution and Partner Relationships.
• Create strong and healthy relationships with physicians, nurses, social workers, referring providers, and other clinic staff to build an integrated solution within the clinical setting and remain knowledgeable about the internal resource landscape.
• Support integration into the clinical setting by introducing case management best practices and providing training for clinic staff on operational practices for meeting patients’ essential needs.

• Maintain records by documenting client case work according to clinic protocol and utilization of the clinic’s Electronic Medical Record system.
• Ensure the accuracy of programmatic outcomes as reported by the client management database.
• Use program data to manage towards program milestones, related metrics and improve operations.
• Engage in group planning, evaluation and problem-solving and contributing to highly collaborative projects, meetings and trainings with the larger HCC program team.

• 10 – 20 Undergraduate student volunteers.
• 1-2 Community Health Workers (as local report).

• Proficiency with the Microsoft Office suite and comfort in technology-rich environments.
• Experience utilizing Electronic Medical Record systems.
• Excellent problem-solving skills.
• Knowledge of landscape of public benefits and community resources and how to facilitate individuals’ access to those resources.
• Demonstrated ability to engage and work closely with a wide range of individuals, including clinical providers, staff, and patients and families.
• Superb interpersonal and communication skills (verbal and written).
• Exceptional initiative and attention to detail.
• Comfort receiving data-driven performance feedback.
• Demonstrated ability to excel in a fast-paced, dynamic, diverse, and entrepreneurial environment, lead projects, meet concurrent deadlines, organize time and…