Outreach Worker - Mobile Driver

Department:
Practice Ops

Reports To:

Outreach Services Manager Job Family:
Allied Behavioral HealthFLSA Status:
Non-ExemptEEO Classification:
Service workers

Supervisor:
No

Leadership Level: Individual Contributor Job Function:
Essential On-Site Provider Category: OCSOverview

The Mobile Driver/Outreach Worker supports the delivery of mobile clinical and outreach services to individuals experiencing homelessness. This role is responsible for safely operating the mobile clinic and assisting with day-to-day field operations, while also engaging clients in outreach settings and helping connect them to care and services. The Mobile Driver/Outreach Worker plays a key role in maintaining efficient workflow, supporting the clinical team, and ensuring a consistent and welcoming presence in the community.

Key Role Responsibilities Safely operate and transport the mobile clinic to scheduled service locations; perform basic vehicle checks and report maintenance concerns as needed

Assist with mobile clinic setup and breakdown, including equipment, supplies, and site readiness

Support client flow on the mobile clinic and in outreach settings, including registration, EVS verification, patient check-ins/check-outs, referral processing, service coordination, documentation support, and other administrative duties related to outreach and clinical operations.

Conduct outreach in community settings (e.g., encampments, shelters, meal programs) to engage individuals and provide information about available services

Distribute basic needs items and resource materials in alignment with program guidelines (e.g., hygiene kits, food, clothing, water)
Provide basic client support and linkage to care, including referrals and follow-up coordination as directed by the care team Accurately document outreach encounters, services provided, and client interactions in HMIS (Homeless Management Information System), Athena One and other required systems in a timely manner

Enter and maintain required HMIS data elements (e.g., demographics, service connections, referrals, and engagement activities) in alignment with program and grant requirements

Assist in tracking and re-engaging clients who have disengaged from care, including documenting outreach efforts in HMISCollaborate with clinical and outreach staff to ensure smooth daily operations and continuity of care Maintain awareness of surroundings and support a safe environment for staff and clients in field settings

Adhere to all organizational policies and regulatory requirements, including HIPAA, OSHA, infection control standards, and mobile clinic protocols

Support proper handling, transport, and storage of vaccines and other temperature-sensitive medications in accordance with cold chain requirements, including ensuring timely transfer to appropriate refrigeration units and immediately reporting any temperature excursions

Support Environment of Care (EOC) standards by maintaining a clean, organized, and safe mobile clinic environment

Key Agency Responsibilities In addition to role responsibilities, each staff member of Health Care for the Homeless has the following responsibilities as a part of their employment:

Models and reinforces the Health Care for the Homeless “core values” of dignity, authenticity, hope, justice, passion and balance

Actively participates in performance improvement activities and actively participates in advocacy activities that support the mission of HCHPerforms other duties on an as-needed basis

Protects our client’s personal health information by maintaining compliance with HIPAA and other relevant Health Care related IT security regulations.

Knowledge, Experience, and Skills Formal Education and Training High school diploma, GED or equivalent required

Associate’…