Organ Family Services Coordinator

Organ Family Services Coordinator I (OFSC I)

Use your healthcare, counseling, social work, or crisis-intervention experience to help families understand the opportunity to give the gift of life through organ donation at Infinite Legacy.

As an Organ Family Services Coordinator I (OFSC I) with Infinite Legacy, your primary responsibility is to engage families of potential donors in compassionate, informed conversations about organ and tissue donation and secure authorization for donation when appropriate.

You will combine strong communication, relationship-building, grief and crisis-intervention skills with a thorough understanding of the donation process to help families make informed decisions during emotionally difficult circumstances.

Working alongside hospital physicians, nurses, social workers, chaplains, and Infinite Legacy's clinical teams, you will advocate for donation and the potential donor's wishes while ensuring families are treated with compassion, dignity, and respect throughout the authorization process.

What You'll Do

As an Organ Family Services Coordinator, you will lead the family approach and donation authorization process for potential organ donors.

You will:

• Respond promptly to organ donor referrals and determine the appropriate timing and strategy for approaching families about donation.
• Lead conversations with families about the opportunity for organ and tissue donation and obtain authorization for donation when appropriate.
• Advocate for organ and tissue donation, the potential donor's documented or expressed wishes, and the recipients awaiting lifesaving transplantation.
• Use effective communication, relationship-building, and trauma- and grief-informed techniques when engaging families experiencing sudden loss or end-of-life circumstances.
• Clearly explain the donation process, answer questions, address concerns, and help families make informed decisions.
• Complete required authorization and disclosure documentation and medical/social history accurately and within established time frames.
• Collaborate with hospital physicians, nurses, social workers, chaplains, and other healthcare professionals to develop an effective family-communication and donation-authorization plan.
• Work closely with Infinite Legacy's clinical and operational teams throughout donor management and organ recovery to communicate family needs and maintain continuity throughout the donation process.
• Coordinate with Infinite Legacy's Aftercare team to transition donor families to appropriate grief, bereavement, and ongoing support resources following donation.
• Participate in ongoing education, simulation, case review, and skill development focused on donation authorization, communication, family engagement, and organ donation best practices.

What Makes Someone Successful in This Role

This position requires someone who can establish trust quickly, navigate emotionally complex conversations, and confidently communicate the opportunity for donation.

Professionals with backgrounds in social work, counseling, nursing, hospice, crisis intervention, bereavement services, behavioral health, acute healthcare, or other family-facing healthcare environments may bring highly transferable skills to this work.

Successful Family Services Coordinators are able to balance compassion with purpose. They recognize that families are experiencing extraordinary circumstances while also understanding the importance of advocating for donation, honoring donor wishes, and representing the needs of patients awaiting transplantation.

You do not need previous organ procurement experience. Infinite Legacy provides specialized education, simulation, and training in organ donation, family approach, authorization practices, and the donation process.

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