Medical Support Assistant; Advanced

The incumbent is assigned to Medical Administration Service at the VA Maryland Healthcare System at the Baltimore location. The Advanced Medical Support Assistant (AMSA) is responsible for administrative support of clinical services. The 2-page Resume requirement does not apply to this occupational series. For more information - refer to Required Documents below.

• DUTIES:
  Scheduling appointments in accordance with VHA Directive 1230(3) and VHA Directive 1232 (2)
• including canceling - re-scheduling - and no showing patient appointments and/or consults
• Verifies and updates patient demographics to include capturing of insurance data
• Ensures that all patients are identified by photo identification
• Responsible for receiving and routing all Veterans who report to the facility for scheduled and unscheduled examinations and appointments - assuring that the patients are electronically checked-in for their appointment
• Responsible for explaining in detailed to Veteran about upcoming appointments - ensuring they understand what they must do and where they must go to complete their work-up
• Responsible for capturing scheduling preference
• Ensures clinic assigned staff are appropriately utilizing Recall List (Delinquent) - Return to Clinic Orders (Query from VS GUI) - insurance capture buffer report - pre-registration and view electronic health record (EHR) alerts for accurate disposition daily
• Ensures patients online appointments (VAOS) are review daily and scheduled within 2 business days from time of receipt from the notification manager