Office Assistant

The Office Assistant performs a variety of assigned clerical and patient care duties essential to the daily operations of the assigned department. Duties may vary by department and/or site and may include: patient registration patient scheduling coordinating the physician order re-certification process insurance verification and coordination of services for patients charge entry and reconciliation functions co-payment and daily cash receipt responsibilities assisting with medical record operations on a daily basis greeting registering and escorting patients completing patient set-ups turning over patient rooms and ensuring that the exam room is properly cleaned and prepped performing other patient care duties determined by the therapist or physician editing and distributing clinical dictations order and maintain clinical and administrative supplies creates patient registration packets for patients and/or billing department and providing front office and/call center coverage and assistance.

The Office Assistant performs a variety of assigned clerical and patient care duties essential to the daily operations of the assigned department. Duties may vary by department and/or site and may include: patient registration patient scheduling coordinating the physician order re-certification process insurance verification and coordination of services for patients charge entry and reconciliation functions co-payment and daily cash receipt responsibilities assisting with medical record operations on a daily basis greeting registering and escorting patients completing patient set-ups turning over patient rooms and ensuring that the exam room is properly cleaned and prepped performing other patient care duties determined by the therapist or physician editing and distributing clinical dictations order and maintain clinical and administrative supplies creates patient registration packets for patients and/or billing department and providing front office and/call center coverage and assistance.

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Promptly answers assigned extensions using the correct salutation and follows script and completes patient reminder calls processes and procedures as assigned.
• Greets and assists patients on the telephone and in person by triaging patient inquiries and concerns to appropriate clinical and non-clinical team members.
• Completes the preliminary intake efficiently accurately and completely; performs patient updates scanning registration patient scheduling of initial and follow-up appointments based on insurance guidelines and messaging in the department's practice management (PM) system and/or electronic health record (EHR).
• Performs insurance verification and coordinates services/authorizations for patients as assigned.
• Completes and/or ensures accurate collection of copayments and copayment reconciliation charge entry reconciliation preparation of bank deposits and cash receipt logs as assigned.
• Demonstrates proficiency with the billing portion of the PM system to include: guarantor information benefit information insurance information insurance priority episode of care information open HMO referrals alternate insurances and system notes (if applicable).
• Assembles financial paperwork and medical record paperwork for physicians and/or clinical team; assists patients with completing of required office forms reviews all patient information for accurateness and completeness and witnesses all financial forms as required. Communicates…