Medical Collections Specialist

Description We are looking for a Medical Collections Specialist to support revenue cycle activities for a healthcare organization in Baltimore, Maryland. This is a Contract position focused on resolving outstanding medical balances, navigating payer-specific issues, and maintaining accurate account documentation across billing and medical records platforms. The ideal candidate brings strong analytical ability, sound billing knowledge, and a detail-oriented approach to working with patients, payers, and internal teams.

Responsibilities:

- Investigate aged accounts and take appropriate follow-up actions to secure payment from commercial insurers, government programs, workers' compensation carriers, and other payer sources.

- Review billing records, claim history, remittance details, and supporting documentation to identify the cause of unpaid or underpaid balances.

- Prepare and submit claim corrections, reconsiderations, and formal appeals to address denials, payment variances, and unresolved reimbursement issues.

- Maintain accurate updates in multiple billing and medical record systems to reflect collection activity, account status, and next steps.

- Communicate with insurance representatives, patients, and internal departments to gather information, clarify discrepancies, and move accounts toward resolution.

- Analyze account data and payment trends to prioritize collection efforts and escalate complex cases when additional review is needed.

- Apply knowledge of medical billing, coding, and payer guidelines to support compliant and efficient account resolution.

- Track follow-up activity in Excel and other reporting tools to monitor progress, aging categories, and recovery outcomes. Requirements - Experience in medical collections within a healthcare, hospital, or related clinical billing environment.

- Working knowledge of medical billing processes, insurance reimbursement, and account follow-up practices.

- Ability to manage denials, appeals, and unpaid claims across a range of payer types, including workers' compensation.

- Proficiency with Microsoft Excel and comfort navigating multiple billing or electronic medical records systems.

- Strong communication skills with the ability to interact effectively with payers, patients, and cross-functional teams.

- Solid numerical and analytical skills with close attention to detail in account review and reconciliation.

- Familiarity with medical coding concepts and documentation requirements related to claim resolution.

- Dependable work ethic and a positive, detail-oriented attitude in a deadline-driven setting.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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