Lead Medical Assistant

Why Join Us?

At Chesapeake Urology, we believe our people are the foundation of our success. When you join our team, you become part of an organization committed to exceptional patient care, clinical excellence, innovation, and continuous growth. We foster a collaborative and supportive culture where employees are valued, empowered, and encouraged to make a meaningful impact every day. Whether you’re just starting your career or looking to take the next step professionally, you’ll find opportunities to learn, grow, and thrive while helping improve the lives of the patients and communities we serve.

We offer competitive compensation and a healthy work-life balance, allowing you to enjoy your evenings and weekends. Employees also enjoy an outstanding benefits package, including health, dental, and vision insurance, tuition reimbursement, employee assistance programs, corporate discounts, paid time off, and much more. At Chesapeake Urology, you’ll find more than a job, you’ll find a rewarding career with purpose.

Job Description:

The Medical Assistant Lead will perform clinical and administrative duties under the administrator’s direction and support the team, other leads, and providers.

Responsibilities

• Oversee medical assistants in their duties and ensure that competencies and proficiencies are completed.

• Prepare employee schedules, approve time sheets, and request time off.

• Run stent report monthly and determine if stent was removed, exchanged, or pending follow-up.

• Maintain and manage all medical equipment.

• Order office and medical supplies through IOS inventory.

• Exercise problem-solving and conflict-resolution skills when handling patients.

• Communication with drug representatives.

• Manage CPR renewal.

• Oversee CLIA and CLIA inspections.

• Prepare monthly calendar for rendering provider.

• Provide assignments (side work) for medical assistants and ensure it is being completed.

• Complete monthly back-office inspection and document code box and oxygen tanks are in working order.

• Assist team and lead members when needed.

• Create various workflows, policies, and procedures to enhance staff.

• Provide excellent customer/patient services and ensure staff is as well.

• Provide in-services and training to staff.

• Provide monthly meetings with staff to address issues and concerns.

• Oversee all medical assistants’ and providers’ PAQ, tasks, schedules, and portal messages.

• Attend meetings as requested.

• Exercise problem-solving and conflict-resolution skills when handling patients.

• Maintain strict patient confidentiality and privacy following office policies and procedures and HIPAA privacy and security requirements, and exercise utmost discretion in patient and staff interactions.

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications

• Minimum High School Diploma or GED required.

• Completion of a Medical Assistant program or one year of Medical Assistant experience in a medical clinic is required. Urology experience is a plus. (ALL REGIONS EXCEPT ARIZONA).

• Graduated from an accredited Medical Assistant programrequiredand will be verified prior to employment;
  Medical Assistant Certification preferred. (ARIZONA ONLY).

• Proficiency in triaging patients, phlebotomy, administering injections, obtaining vitals, and processing specimens.

Key Competencies

• Excellent customer service skills.

• Attention to detail and willingness to learn.

• Proficiency in triaging patients, phlebotomy, administering injections, obtaining vitals, and processing specimens.

• Proficient knowledge of medical terminology,ICD, and CPT Codes.

• Strong…