Patient Financial Counselor

# Patient Financial Counselor Revenue Cycle & Billing Baltimore, Maryland June 29,  - $52,000 / year

Full Time Application ends:
** July 31, 2026
** Apply Now###

Job Description
*
* Location:

** Baltimore, MD (Greater Metro Area)
We are hiring for a
** Patient Financial Counselor
** with a regional health system located in the US. This position is a full-time, direct hire opportunity.
** Responsibilities:
*** Meet with patients before, during, and after visits to discuss estimated out-of-pocket costs and payment options
* Screen patients for eligibility in Medicaid, charity care, hospital financial assistance, and manufacturer copay programs
* Assist uninsured and underinsured patients with insurance marketplace enrollment and benefits applications
* Set up payment plans and negotiate self-pay balances within organizational guidelines
* Verify insurance benefits and provide patients with clear explanations of their coverage and liability
* Collaborate with patient access, billing, and social work teams to resolve complex financial cases
* Maintain accurate documentation of all financial counseling interactions in the patient accounting system
* Track and report on financial assistance utilization, self-pay conversion rates, and collection metrics
* Prepare cost estimates for scheduled procedures and communicate financial expectations to patients prior to service
*
* Qualifications:

*** High school diploma required; associate degree in healthcare administration or business preferred
* Minimum 2 years of experience in patient financial services, medical billing, or healthcare customer service
* Knowledge of Medicaid eligibility, financial assistance programs, and insurance marketplace enrollment
* Experience with hospital billing systems and patient accounting platforms
* Bilingual (English/Spanish) is a strong advantage
* Empathetic communication style with ability to discuss sensitive financial topics professionally
*
* Schedule:

*** Full-time position
* Standard business hours
* Standard full-time hours per pay period
** Salary Range:
** The salary range for this position is approximately $40,000 – $52,000 annually ($19.23 – $25.00 per hour), based on experience and qualifications. Relocation assistance may be available for qualified candidates.
** Interview Process:
*** Selected candidates will participate in a multi-step interview process, including an initial screening with TalentLNX followed by interviews with department leadership.

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- ** Equal Opportunity

Employer:

** TalentLNX is committed to equal employment opportunity and a diverse, inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.