Patient Registration Representative

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.

Ascension St. Agnes Hospital Baltimore, Emergency Department

Sun - Tues 7:00p.m.

-7:00 a.m., Wed 7:00 p.m.

-1:00 a.m.

Are you passionate about helping people during critical moments
while building a career in healthcare customer service
?

We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a
Patient Registration Representative,you willbe the
first point of contact for patients
, ensuring they receive
fast, compassionate, andaccurateaccess to care
.

This is more than registration —it’sa
frontline healthcare customer service role
where you directlyimpactpatient experience, hospital operations, and revenue cycle success.

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Supporttimelyaccess to careby minimizing delays in registration and answer questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collectco-paysand provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

• Exceptional customer service experience,communication and interpersonal skills
• Strong composure and professionalisminafast-paced environment
• Ability to multitask and prioritize quicklywithhigh attention to detail
• Comfortable with shifting priorities based on patient needs
• Experience with patient access, medical registration, insurance verification, or front deskis a plus (but not required)
• High School Diploma or GED
• Ability to pass background check, drug test, and meet vaccination requirements

• Experience in healthcare administration & patient access
• Exposure torevenue cycle, insurance processes, and hospital operations
• Opportunity for growth within R1
• A team environment focused on innovation, collaboration, and patient experience
• Meaningful work supporting patients during urgent and emotional moments

Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.

From insurance basics to hospital workflows,…