Medical Collections Specialist Baltimore, MD | Robert Half

Medical Collections Specialist

We are looking for a Medical Collections Specialist to support revenue cycle activities for a healthcare organization in Baltimore, Maryland. This is a Contract position focused on resolving outstanding medical balances, navigating payer-specific issues, and maintaining accurate account documentation across billing and medical records platforms. The ideal candidate brings strong analytical ability, sound billing knowledge, and a detail-oriented approach to working with patients, payers, and internal teams.

Responsibilities:

• Investigate aged accounts and take appropriate follow-up actions to secure payment from commercial insurers, government programs, workers' compensation carriers, and other payer sources.
• Review billing records, claim history, remittance details, and supporting documentation to identify the cause of unpaid or underpaid balances.
• Prepare and submit claim corrections, reconsiderations, and formal appeals to address denials, payment variances, and unresolved reimbursement issues.
• Maintain accurate updates in multiple billing and medical record systems to reflect collection activity, account status, and next steps.
• Communicate with insurance representatives, patients, and internal departments to gather information, clarify discrepancies, and move accounts toward resolution.
• Analyze account data and payment trends to prioritize collection efforts and escalate complex cases when additional review is needed.
• Apply knowledge of medical billing, coding, and payer guidelines to support compliant and efficient account resolution.
• Track follow-up activity in Excel and other reporting tools to monitor progress, aging categories, and recovery outcomes.