Front Desk Supervisor | Baltimore Harborplace Hotel

Front Desk Supervisor | Renaissance Baltimore Harborplace Hotel

Location: Baltimore, MD

You will be at the center of the hotel’s front office, leading the front desk team. Your role will combine everyday operational duties with management responsibilities such as staffing, scheduling, expense monitoring, and training. Key tasks include:

• Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards.
• Assisting with daily front desk operations, including guest registration, payments, and housekeeping coordination.
• Stepping in to complete front‑desk tasks during peak periods.
• Monitoring front desk performance and attendance in collaboration with the Guest Services Manager.
• Balancing daily paperwork: cash drawer management, deposits, reconciling credit cards, and submitting batches.

We’re looking for:

• High school diploma or equivalent.
• One to three years of related customer‑service experience.
• Strong communication skills and a professional demeanor.
• Ability to work collaboratively in a diverse team environment.
• Physical capability to carry/lift up to 50 pounds, stand, walk, bend, twist, and climb stairs as needed.
• Flexibility to work nights, weekends, and holidays.

• Competitive pay ($52,540.00 annually).
• Hotel and F&B discounts.
• Opportunity to grow with an expanding hospitality company.