Rooms Director-Ulysses

Overview

ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.

Hotel Ulysses is a place where wanderers from anywhere can come for one-of-a-kind experiences – whether they are popping out of their Baltimore studio for a drink or need a place to stay during their east coast tour. To venture into Baltimore’s rich history and vibrant community by way of the landmark Latrobe building feels only natural — an icon with a checkered past that has been restored to carry on its legacy.

Nestled into the neighborhood of Mt. Vernon, the sprawling site houses 116 guest rooms alongside Blooms, an eccentric cocktail lounge, and Ash-Bar, a salon style café. Far from a support for tourists, Ulysses stands firm as a contributor and tableau vivant of Baltimore’s artistic tradition–and its contemporary evolution.

The Rooms Director is a senior leader responsible for shaping and overseeing the full rooms experience at Hotel Ulysses, including Front Office, Housekeeping, and guest-facing services. This role is both strategic and hands-on, ideal for a hospitality leader who understands that true luxury lives in consistency, emotional intelligence, and thoughtful execution.

The Rooms Director sets the tone for service excellence, leading with warmth, confidence, and presence while ensuring operational rigor behind the scenes. This individual is a culture carrier, guest advocate, and operational expert who understands boutique luxury is about anticipation, discretion, and detail.

• Oversee all daily rooms division operations with a focus on precision, flow, and elevated service
• Ensure seamless coordination between Front Office and Housekeeping to deliver a polished, intuitive guest journey
• Maintain the integrity of Hotel Ulysses’ design, ambiance, and brand storytelling throughout all rooms-related touchpoints
• Serve as the senior point of escalation for VIP guests and complex service recovery situations
• Act as senior on-site leadership in the absence of the Regional Director of Hotel Operations

• Champion a highly personalized, anticipatory approach to guest service
• Lead teams to deliver warm, confident, and unforced luxury—never scripted, always sincere
• Proactively monitor guest feedback and trends, translating insights into service enhancements
• Ensure every guest interaction reflects Hotel Ulysses’ unique personality and point of view

• Manage rooms division budgets, labor controls, and forecasting with discipline and transparency
• Monitor operational KPIs, including guest satisfaction, cleanliness scores, and service metrics
• Partner with ownership and corporate leadership to optimize performance while preserving the guest experience

• Lead, mentor, and develop department heads and rooms leadership team
• Foster a culture of accountability, pride, and emotional intelligence
• Conduct regular performance reviews, coaching conversations, and team development initiatives
• Ensure staffing levels align with service expectations while maintaining cost efficiency
• Model professionalism, composure, and grace—especially during high-pressure moments

• Act as a visible ambassador for Hotel Ulysses within the property and local hospitality community
• Collaborate closely with Marketing, Creative, and F&B teams to ensure a cohesive guest experience
• Support partnerships and cultural moments that align with the hotel’s ethos and creative spirit

• Recruit, train, lead, and develop front desk staff, ensuring they are knowledgeable and capable of delivering outstanding guest satisfaction and operational excellence.
• Schedule and allocate tasks to staff to ensure optimal coverage to serve guests.
• Monitor staff…