HR Office Manager

Maryland Transit Administration

Join the Team That Moves Maryland!

Are you ready to take on a career where your work directly impacts the lives of thousands of Marylanders every day? Do you thrive in fast-paced environments, enjoy solving real-time challenges, and feel motivated by meaningful public service?

If so, the Maryland Transit Administration (MTA) wants you on our team.

The Maryland Transit Administration (MTA) is seeking an HR Office Manager. The HR Office Manager provides administrative, operational, and project coordination work on behalf of the Human Resources (HR) Director and overall HR department. This position requires independent judgment and analysis to ensure smooth day-to-day operations of the HR department, executes HR processes, manages administrative workflows, and coordinates departmental projects. The role also supervises the front desk receptionist and identifies strategies to deliver exemplary customer service to HR customers.

Responsible for creating and maintaining HR tools and resources (HR SharePoint, Teams Groups, and HR website content).

• Providing comprehensive administrative support for HR operations, including onboarding logistics, recruitment scheduling, personnel file management, employee communications, reporting, and audit support.
• Overseeing daily HR office operations, including supply and equipment management, scheduling, calendars, travel coordination, invoicing, purchasing requests, and maintaining organized digital and physical filing systems.
• Supervising and providing day‑to‑day guidance to the HR front desk receptionist to ensure coverage, task accuracy, and high standards of customer service.
• Serving as the primary point of contact for general HR inquiries and coordinating meetings, interviews, and departmental events.
• Coordinating HR projects and initiatives by tracking tasks, deadlines, and deliverables; preparing meeting notes and follow‑up communications; and supporting process improvement and standard operating procedures.
• Maintaining and updating HR technology resources, including SharePoint sites, intranet pages, HR website content, and supporting HR system updates, testing, and documentation.

Baltimore City

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years' experience in administrative or professional work. One (1) or more years of experience supervising administrative support staff within a Human Resources or centralized administrative office, including responsibility for training, workload distribution, and performance feedback. Selective Qualification recruitments are utilized when the position requires specific or additional bona fide occupational qualifications (knowledge, skill, or ability). No substitution is allowed for a selective qualification.

Notes:

Employees in this classification may be assigned duties that require operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the state of Maryland.

Employees should adhere to all safety rules, policies, regulations, and personal protective equipment requirements to support a safe and healthy working environment. Employees may attend and participate in safety meetings and should report hazards, unsafe acts, near misses,…