Training Specialist Ii

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve.

At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

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• Baltimore City Department of Social Services
• Office of Learning
• 2000 N. Broadway, 5th Floor
• Baltimore, MD 21213

The main purpose of the Employee Training Specialist II is to support BCDSS’s mission by ensuring employees are properly prepared, trained, and supported to carry out their job responsibilities effectively. The position provides agency-wide workforce development services for approximately 1,500 employees, including coordinating new employee orientation and onboarding, required and new worker training, professional development, and ongoing learning activities. The position also assesses training needs, develops and delivers training materials and instruction, administers learning through Workday Learning, monitors training completion, and evaluates training effectiveness.

By ensuring new employees are prepared to assume their duties and existing employees remain current on agency policies, procedures, systems, and operational requirements, the position helps maintain a knowledgeable, capable, and work-ready workforce that supports effective service delivery throughout BCDSS. At all times, the incumbent will provide customer service that meets or exceeds the standards set by the Department.

• Designs, develops, updates, and implements training and staff development activities for agency employees based on identified organizational and employee learning needs.
• Conducts research and assesses training needs to ensure training supports the mission, vision, values, strategic priorities, policies, procedures, systems, and operational requirements of the Baltimore City Department of Social Services.
• Develops and revises curricula, lesson plans, facilitator guides, scripts, job aids, assessments, handouts, manuals, exercises, presentations, and other instructional materials.
• Reviews existing training materials and makes revisions in response to changes in agency policy, procedures, systems, regulations, program requirements, evaluation findings, and identified employee learning needs.

• Coordinates new employee orientation, onboarding, and new worker training to support the preparation of newly hired employees before they assume full program responsibilities.
• Supports the onboarding and training of newly hired employees annually as part of the Office of Learning's agency-wide workforce development function. Assigns, schedules, coordinates, and monitors required, mandatory, compliance-related, new worker, policy, systems, and program-specific training.
• Administers employee learning activities through Workday Learning, including training assignments, registrations, enrollment support, completion monitoring, and employee assistance.
• Monitors completion of required learning activities and conducts appropriate follow-up to help ensure employees satisfy established training requirements within required time frames.

• Evaluates training and staff development activities to determine effectiveness and…