Product Design Lead - Digital Consumer

Position: Product Design Lead - Digital Consumer Experience
## Product Design Lead - Digital Consumer Experience We’re seeking a strategic, systems and scale-minded Lead UX Strategist to join our design team supporting the Digital Consumer Experience Product Suite – someone who is energized by a blank slate, as well as comfortable and experienced with the ambiguity of early-stage product development.

This role will focus on shaping the future of our consumer digital products, leading the development of a strong product vision, evolving our design strategy and implementation processes to bring that vision to life, and supporting the early stages of the design lifecycle through experience definition and rapid concepting.

Shepard Product Experience Visions and Roadmaps, that clearly communicate the intended evolution of our products, and the value they’ll provide our customers and users over time.

Partner with other design leads on the team, as well as our design producer, to elevate our design and experience craft; emphasizing high quality and consistent outputs that effectively meet our business and experience objectives.

Lead fast-paced ideation, concepting, and prototyping sessions to explore and validate experience directions early in the product lifecycle. density, and purpose.

Mentor Product Designers alongside your peers and build knowledge of design thinking among product teams and senior leadership. Strategize and plan early-stage prototype and test methodologies to drive the team and partners to product design decisions. Have experience shaping a Product through multiple evolutions and has managed multiple designers assisting in shaping and designing those iterations into development-ready features. Be comfortable in driving evolutions program operating models, ensuring program leadership is maturing when and where design and research participates in the Product Design and Development process.

Demonstrate deep knowledge and experience in utilizing and growing design systems that feed multiple Have front-end, generative research directly, or participating in a supporting role in the definition and execution of research exercises. research experience, either defining and leading Bachelor's degree in UX Design, Human Computer Interaction, Industrial Design, or similar, and a minimum of 5 years relevant experience or in lieu of a degree, a combined minimum of 9 years of education and/or relevant/product design work experience.

Experience creating use cases, flow diagrams, prototypes, scenarios and wireframes to communicate ideas and designs to diverse groups of stakeholders

Hands-on experience of designing for a variety of digital touchpoints and non-digital channels and supporting the delivery of those designs
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* Core Competencies:

*** Customer Centric – Outside in perspective with a focus on improving the customer experience
* Curiosity – Seeks out ways to improve the customer experience
* Resilient – Respectful of broad opinions and makes tough calls with ease
* Driven & Prioritization – Self-motivated and knows how to say no
* Challenges assumptions
* Decisive & Lead Taking – Sense of urgency with an ability to inspire followers
* Takes ownership with a strong sense of accountability
* Interdependent – Communicates and convenes others; reaches across boundaries

Experience supporting the full product development process, from vision to launch to iteration Experience functioning as a project leader as well as an individual contributor Ability to mentor and educate others on the value and principles of good experience design

Team player who is comfortable navigating ambiguity within a self-directed culture Ability to establish strong working relationships with colleagues, clients, and key stakeholders

Extensive experience conducting remote and in-person workshops; strong familiarity with supporting tools such as Miro and Webex

Experience with design and prototyping tools such as Adobe, Sketch, InVision, Figma or other similar tools used widely in the design community Proficiency in industry best practices for desktop, mobile and web applications

Experience with accessibility standards, cross-platform issues, mobile user interfaces and systems-thinking

Familiarity…