Telecommunications Administrator

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• Health & Wellness:
  Comprehensive medical, dental, and vision insurance, plus mental health support
• Work-Life Balance: PTO, paid holidays, flexible work arrangements
• Financial Wellness:
  Competitive salary, 403(b) with company match
• Professional Development:
  Ongoing training, tuition reimbursement, and career advancement paths
• Additional Perks:
  Wellness programs, commuter benefits, and a vibrant company culture

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The Telecommunications Administrator is responsible for the administration, configuration, and maintenance of all telecommunications systems supporting Howard University Hospital. This position ensures the reliability, scalability, and security of voice communication systems—including VoIP, PBX, call center, and paging technologies—to support clinical operations, patient communications, and administrative workflows. The role contributes directly to operational efficiency, patient safety, and continuity of hospital communications.

This position does not have direct supervisory responsibility but may provide technical direction, training, and oversight to contractors, vendors, and junior IT support staff on telecommunications-related projects and daily operations.

The Telecommunications Administrator functions as a key member of the Enterprise Technology Services team, providing specialized expertise in voice and communication systems that serve clinical, administrative, and emergency operations across Howard University Hospital.

• The incumbent will interface regularly with hospital departments, clinical leadership, and external vendors to maintain mission‑critical communication systems.
• This position requires strong analytical and problem‑solving skills, the ability to manage multiple priorities, and a commitment to service excellence in a healthcare environment that operates 24/7.
• The Administrator must ensure compliance with hospital policies, HIPAA regulations, and industry best practices for data protection and system security.

• Manage and maintain the hospital’s telecommunications systems, including VoIP, PBX, voicemail, call recording, and call center applications.
• Configure and optimize SIP trunks, call routing, dial plans, and extensions to meet departmental needs.
• Monitor system performance, perform diagnostics, and resolve issues to ensure maximum uptime and call quality.
• Apply firmware updates, patches, and backups in accordance with change management procedures.
• Serve as the primary liaison with telecommunications vendors and service providers for installation, troubleshooting, upgrades, and service‑level compliance.
• Provide support for end users experiencing voice communication issues; deliver training for hospital staff on system features and functionality.
• Collaborate with network and security teams to ensure seamless integration of telephony systems with hospital IT infrastructure and clinical applications (e.g., nurse call systems, paging, and EHR interfaces).
• Maintain detailed system documentation, call flow diagrams, and asset inventories.
• Generate reports and analytics on system usage, performance, and capacity planning.
• Ensure telecommunications systems align with HIPAA, Joint Commission, and hospital security standards.
• Participate in disaster recovery planning and test emergency communication systems regularly.
• Evaluate emerging technologies and make recommendations for system enhancements to improve communication reliability, efficiency, and cost‑effectiveness.

• Strong understanding of VoIP technologies, PBX systems, SIP protocols, and unified communications platforms (Cisco, Avaya, Mitel, or equivalent).
• Demonstrated ability to troubleshoot complex technical issues methodically and efficiently.
• Responsive and service‑oriented approach to supporting hospital staff and clinical teams.
• Works effectively with multidisciplinary teams and external vendors.
• Ensures accuracy and completeness in configurations, documentation, and compliance requirements.
• Ability to…