ServiceNow Solution Architect and Technical Manager

Service Now Solution Architect and Technical Manager

3 days ago Be among the first 25 applicants

This range is provided by Next Gen Software Solutions LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$90.00/yr - $90.00/yr

Job Title: Service Now Solution Architect and Technical Manager

Location: Baltimore, MD - 5 days On
-site (Need local candidates only)

Type: Contract

Duration: Long term

Experience: 15+ Years

• Expertise in developing enterprise-wide architecture, leading multiple development and implementations, providing guidance and leadership with development Team Leads.
• Lead the Service Now Architecture development, enhancements and implementations.
• Collaborate with customers and stakeholders in utilizing Service Now for managing enterprise services and enhancements using new technologies (i.e., AI and automation).
• Build roadmaps, provide recommendations, lead development and utilization of new technologies and services to enhance and fully utilize Service Now services and capabilities.
• Help development teams as needed.
• All other duties as assigned or directed.

• Bachelor's and 12 years of experience, master’s and 10 years of experience or 18+ in lieu of a degree
• 10+ years of experience as Service Now Developer
• 5+ years as a Service Now Solutions Architect
• 5+ years leading Service Now development teams
• Required Service Now required certification:
  Certified System Administrator (baseline)
• Service Now CIS certification in multiple areas:
• CIS – Customer Service Management
• CIS – IT Service Management
• CIS – Discovery
• IS – Service Mapping
• CIS – Software Asset Management
• CIS – Hardware Asset Management
• 5+ years of experience with technical discussions and reviews.
• 5+ years of experience across numerous parts of the Service Now platform and experience with commonly integrated third-party technologies
• 5+ years of experience with developing Service Now solutions across various platform applications, such as ITSM, ITOM (HAM and SAM), ITBM, CSM, Sec Ops, GRC, HR
• 5+ years of Industry experience (e.g., Financial Services, Healthcare, High Tech, Manufacturing, Retail, etc.)
• 5+ years of technical leadership experience driving change/solutions.
• Ability to work in a high growth, fast paced environment
• Excellent understanding of system architecture, design principles, and impacts
• Experience supporting IT related data integrity (CMDB, HAM, SAM etc.)
• Excellent technical leadership skills and initiative to take on additional responsibilities.
• Excellent written and oral communication skills to deliver technical solutions simply and succinctly
• Experience with the US Federal Government
• Must be able to obtain and maintain a US Public Trust clearance.

• Experience with implementing Java scripting to support automation across the various modules in Service Now
• Experience with REST and SOAP web service protocols
• Experience with Business Rules, Workflow, Identification Rules, Work spaces and External Portals
• Knowledge of SAML, Active Directory, or LDAP
• Specialized Service Now Developer Certifications, including ITSM, HAM, SAM, ITBM, CSM, Sec Ops, GRC, TRM/APM or HR
• Project Management or Agile certification
• ITILv4 Foundations Certification

*** Selected candidate must be willing to work on-site 5 days a week in Woodlawn, MD.

About Next Gen Software Solutions LLC:

Next Gen Software Solutions is a trusted provider of IT Staffing and consulting services dedicated to empowering businesses with cutting-edge technology solutions and exceptional talent. We specialize in delivering tailored IT consulting services, innovative software solutions, and connecting businesses with highly skilled IT professionals. Founded and led by a dedicated U.S. Army solider, Next Gen Software Solutions is deeply rooted in the core values of integrity, discipline, commitment, and experience-principles that guide every aspect of our operations.

Next Gen Software Solutions LLC is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace where all employees and applicants are treated respect and dignity. We do not discriminate based on race, colour, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, genetic information, veteran status, or any other legally protected characteristic under applicable federal, state, or local laws.