Director, Business Analytics

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Job Title: Director, Business Analytics

Reports to: Chief Strategy Officer

Location: Baltimore, MD

Type: Full-time, Exempt

Position Summary: The Baltimore Orioles organization is a storied Major League Baseball franchise with a proud tradition, passionate fans, and a deep connection to Baltimore. Under new leadership, the team is entering an exciting chapter focused on building a winning tradition, delivering a world‑class fan experience, fostering innovation, and making a meaningful impact in our community.

• Shape the Game Plan (Data Strategy and Roadmap)
  • Partner with business stakeholders to develop and execute a comprehensive data roadmap centered on
    1) establishing a single source of truth,
    2) enabling data‑driven decision‑making, and
    3) improving organizational transparency and accountability
  • Assess and evolve the Orioles' data tech stack (CRM; data warehouse that integrates Ticketing, CRM, Concessions, and Marketing data; etc.) to enhance capabilities, efficiency, and adoption across the business
  • Ensure data infrastructure, tools, and processes comply with MLB data governance and privacy policies
• Guide Big Decisions (Analytics and Insights)
  • Design and deliver executive‑level dashboards and reports that track KPIs and provide timely visibility into business performance
  • Lead predictive modeling efforts to inform strategic decisions (e.g., fan retention, purchase propensity, pricing optimization)
  • Execute high‑impact analyses across Ticketing (primary and secondary market Ticketing strategy), Concessions & Retail, and Marketing, including pricing, product mix, and buyer‑type insights, and distill findings into concise and actionable recommendations
  • Support Sponsorship initiatives, including category and asset valuation analyses, consumer and brand research, and performance tracking and reporting
• Strengthen Collaboration, Efficiency, and Impact
  • Standardize reporting frameworks and research methodologies to improve clarity, consistency, and reliability of insights
  • Partner with Strategy to transform data into meaningful insights that spur business action
• Lead and Inspire the Team
  • Manage, mentor, and develop a high‑performing team of technical specialists (e.g., Data Engineers, Business Intelligence Analysts) to serve as objective, reliable data resources for the organization
  • Foster a culture of analytical excellence, integrity, and curiosity

• Bachelor’s degree in a quantitative field (Mathematics, Statistics, Computer Science, etc.) with strong record of academic achievement; master’s degree preferred
• 7+ years of experience in data analytics, data science, data engineering, preferably in Sports and/or Media & Entertainment
• Exceptional ability to distill and interpret raw data to offer creative, practical, actionable insights; experience making data and insights accessible to broad and diverse audiences
• Experience building and managing a data vendor stack that enhances data use
• Strong foundation in data governance, data warehousing, and ETL processes
• Hands‑on experience developing and implementing predictive models to forecast trends and behaviors; proficient in R, Python, and SQL
• Expert knowledge of data visualization tools (e.g., Tableau, Power BI); proven experience developing dashboard suites centered on clarity, accuracy, and effective storytelling
• Impeccable attention to detail and organizational skills; ability to work cross‑functionally, prioritize, multi‑task, and manage major projects with deadlines, often in an ambiguous environment

EQUAL OPPORTUNITY STATEMENT: The Baltimore Orioles are an Equal Opportunity Employer. It is the policy of the Baltimore Orioles to ensure equal employment opportunity without discrimination or harassment on the basis of race (including hair textures, afro hairstyles, or protective hairstyles), color, national origin or ancestry, religion or creed, gender or sex (including pregnancy), age, disability, citizenship status, marital status, veteran’s status, genetic predisposition or…