Developer Relations Engineer

Overview

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As the publisher of Ubuntu we serve millions of developers, building for the cloud, IoT and data science. We aim to make open source easier and more reliable for innovators and enterprises. We have created a new Developer Relations team to engage directly with open source communities and developer-centric organisations, to communicate our vision and products for better open source development experiences and to incorporate feedback from those audiences to shape our offerings and priorities.

A Developer Relations Engineer is a technical expert, strategist and communicator with deep empathy for developers. This role combines practical engineering skills with diplomacy across organisational boundaries, in both directions. They are curious problem-solvers and inventors who understand people’s needs and how tools can be adapted to meet them, staying current with tech trends and providing insights to foster innovation.

Location:

we are building our initial Dev Rel team in Europe, Middle East, Africa and American time zones.

• take part in team product meetings at levels from strategy to day-by-day development progress, contributing insight and expertise
• maintain conversations with developer community members wherever they are found - IRC, social media, product forums, meet-ups and more
• work with colleagues in other teams to establish commonality and consistent approaches
• help solve specific technical problems that users or colleagues have identified
• contribute to technical documentation to ensure developer users  needs are met
• work on technical articles, presentations or workshops
• identify new opportunities and directions for improvement in the developer experience
• present at conferences, meetups or technical events

• is a programmer or developer with a demonstrable passion for and engagement in open-source software
• has worked with real-world challenges developing and deploying software using Linux
• has practical hands-on experience of Linux software packaging (including Snaps, debs, charms, rocks, PIP, containers)
• understands current software packing issues and trends in the Linux ecosystem
• has been a contributor to open-source communities, software and documentation
• is an engaging, vivacious speaker and presenter
• can work effectively, tactfully, empathetically and confidently in contexts with different perspectives, needs and understanding
• builds trust, relationships and confidence
• is willing to travel globally twice a year for company events, as well as to upstream and partner events

• previous experience in a developer advocacy or community role
• in-depth familiarity with Ubuntu and the Canonical ecosystem of products

• Distributed work environment with twice-yearly team sprints in person — distributed since 2004
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass for travel and upgrades for long haul company events

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, we support open source projects and provide a platform for AI, IoT and the cloud. We recruit on a global basis and set high standards for joining the company, expecting excellence and the best in what we do.

Canonical has been remote-first since 2004. We encourage thinking differently, continuous learning, and growth. Canonical provides a window into the world of 21st-century digital business.

Canonical is an equal opportunity employer. We foster a workplace free from discrimination and will give every application fair consideration, regardless of identity.