Resident Engineer Technical Support

As the global leader in high-speed connectivity, Ciena is committed to a people‑first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well‑being, and belonging. We’re a technology company that leads with our humanity, driving our business priorities alongside meaningful social, community, and societal impact.

Employer: Ciena Corporation

Job Title: Resident Engineer 4 Technical Support

Job Requisition: A710.348.4

Job Location: Hanover, Maryland

Job Type: Full Time

The annual pay range for this position is $142,418 - $155,000 per year

Duties: Technical prime to drive NDS (Network Design Specification) requirements with Ciena account team and Customer planning primes. Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements and then work directly with these teams to determine which Customer Initiatives will need to be captured from an architecture perspective. Help integrate required information into high‑quality documentation that meets applicable standards and is appropriate for its intended audience.

This includes high‑level architecture capture, detailed and low‑level design capture, golden config capture, API interfaces and attributes to support QoS, services provisioning, routing config management, statistics retrieval and telemetry, and specific maintenance actions to support the deployment in field for the cross‑portfolio solution. Write easy‑to‑understand user interface text, online help and developer guides. Create tutorials to help end‑users use a variety of applications as required.

Analyze existing and potential content, focusing on reuse and single‑sourcing opportunities. Manage document storage and exchange between Ciena and Customer (via Confluence, Teams, JIRA, etc.). Work with R&D and SE&I teams to ensure aspects of NDS are validated on mirror captives before bringing the solution into Customer Labs. Embrace the ‘feedback loop’ by engaging with various engineering teams to transform concepts, requirements and telemetry into services and tools.

May telecommute from anywhere in the United States. Domestic and international travel required.

Requirements:

• Employer will accept a Bachelor’s degree or foreign equivalent in Information Technology, Engineering, Computer Science, or related field followed by five (5) years of progressive, post‑baccalaureate experience in the job offered or in a Software Developer‑related occupation.
• Position requires 60 months of experience in the following:
  • IP routing in both standards‑based theory and configuration and provisioning such as OSPF, BGP, ISIS, or MPLS‑based IP VPNs;
  • Engineering packet transport solutions in the context of large carrier and enterprise networks;
  • Engineering, testing or deploying networks on Carrier Ethernet or IP‑based platforms such as Nokia, Cisco, Juniper, Huawei, or Adva;
  • MEF‑based Carrier Ethernet Services;
  • Provisioning of packet networking‑related technologies such as IP/MPLS, MPLS‑TE, MPLS‑TP, BGP, Q‑in‑Q, 1588v2, Synch
    
    E services, or TDM Pseudowires;
  • Optical Transport Network (OTN), SONET/SDH, PON/FTTH, VoIP, IPTV, mobile backhaul, or 2G/3G/4G/LTE/5G;
  • DCI, Data Center, Metro networks deployment, or Video/MSO; and
  • UNIX/LINUX and Windows system administration.

Contact:
Human Resources, Ciena Corporation;
Must reference job A710.348.4.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.