Field IT Support Technician Information Technology Baltimore, MD

Job Description

As a Field IT Support Technician, you will perform onsite installation and maintenance support on a variety of computer equipment, printers, and specialized Key Control equipment. Each technician is provided with a company vehicle that will be used to travel to our customer sites. Other duties include maintaining an inventory of repair parts and documenting your work through our service tracking system.

• Application Servers
• PCs
• Cabling
• Switches
• Printers
• Routers
• Fiber Converters
• Scanners

You will have an assigned territory and will attend a paid training program in College Station, Texas. The training is primarily a hands‑on familiarization course of the equipment at customer sites and will also teach our policies and procedures.

• Technical associate’s degree or equivalent work experience
• 1+ years of technical experience (hardware/networking)
• Must be able to lift at least 50 pounds on a consistent basis
• Must be able to attend a paid training class in Texas
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Good communication skills
• Customer service experience
• A+ and/or Network+ certification is a plus
• Ability to travel, with hotel stays, up to 25% of the time

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company vehicle for work purposes
• Paid holidays, vacation and sick days
• Non‑smoking environment promotes a healthy lifestyle

Reynolds and Reynolds is an equal opportunity employer.