ServiceNow Developer

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Description

Leidos is seeking a Service Now Developer to be part of the mission solution and help lead SSA’s Digital Modernization Strategy. Join one of our high‑performing teams responsible for building next‑generation enterprise‑level business workflows for repository services, supporting the Social Security Administration (SSA) and their mission to meet the changing needs of the public, positively impacting at least 65 million American lives per month.

Team

Culture

Your passion and values might be a good fit for our teams if you answer “yes” to the following questions:

• Are you looking for a company that puts employees first, with a focus on career, flexibility, and well‑being?
• Do you enjoy collaborating with colleagues and teammates and believe that the best ideas are fostered in an inclusive environment?
• Are you searching for a team with a strong sense of ownership, urgency, and drive for daily mission success?
• Are you comfortable with proactive outward communication and technical leadership?
• Do you enjoy being a catalyst, solving complex problems, and providing innovative solutions?
• Do you have the flexibility, creativity, and resilience to pivot the mission for success?
• Do you have the courage to make tough ethical decisions with pride, transparency, and respect?

Mentorship & Career Growth

Our teams support new members with one‑on‑one mentoring, collaborative reviews, and coaching on customer engagement. Projects and tasks are assigned to leverage your strengths and further develop your skill set.

Day‑To‑Day Responsibilities

• Provide development support for Service Now projects and enhancements.
• Develop process workflows and automation strategies.
• Collaborate with the team in architecture design, development, and reviews.
• Lead the development of solution artifacts such as road maps, optimization of operations, architecture and/or block diagrams beyond user story requirements.
• Support growth‑related activities, including prototypes and oral presentations, and maintain relevant certifications.

Foundation for Success (Basic Qualifications)

• Apple’s question:
  Bachelor's degree and 4 years of experience, Master’s degree and 2 years of experience, or 8+ years in lieu of a degree.
• 3+ years of experience as a Service Now developer.
• 3+ years of experience with technical discussions and reviews.
• Experience across multiple parts of the Service Now platform and with commonly integrated third‑party technologies.
• Excellent understanding of system architecture, design principles, and impacts.
• Experience supporting IT data integrity (CMDB, HAM, SAM, etc.).
• Excellent technical leadership skills and initiative to take on additional responsibilities.
• Excellent written and oral communication skills.
• Experience with the U.S. Federal Government.
• Must obtain and maintain a Public Trust.

Factors to Help You Shine (Required Skills)

• Service Now certifications (baseline):
  Certified System Administrator and Certified Application Developer.
• 3+ years of experience developing Service Now solutions across ITSM, ITOM (HAM and SAM), and Enterprise Architecture (APM/TRM/TPM).
• 3+ years of industry experience (Financial Services, Healthcare, High Tech, Manufacturing, Retail, etc.).
• 2+ years of technical leadership driving change and solutions.

How to Stand Out from the Crowd (Desired Skills)

• Additional Service Now CIS certifications (preferred):
  Customer Service Management, IT Service Management, Discovery, Service Mapping, Strategic Portfolio Management, Application Portfolio Management, Software Asset Management, Hardware Asset Management.

Location & Work Arrangements

Office‑based role located in Woodlawn, MD. Must be willing to work on‑site 5 days a week.

Pay Range

Pay Range $87,100.00 - $

Commitment to Non‑Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Seniority

Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Engineering and Information Technology

Industries

Government Administration and IT Services and IT Consulting

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