Technical Business Analyst; Salesforce

Overview

Join to apply for the Technical Business Analyst (Salesforce) role at Global Refuge
. If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you! Reporting to the Vice President for Information Technology, the Technical Business Analyst will guide the development and implementation of software for Global Refuge, including web-based applications to be used both internally and externally. The position is accountable for driving the software development lifecycle, from identifying the need or opportunity to implementation, evaluation and ongoing support.

This position must work closely with the organization's program managers, effectively manage vendors, and utilize technical skills to effectively evaluate software design approaches and provide realistic cost/benefit analyses.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment.

Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

• Partner with program managers to understand current business needs, anticipating future needs, and identify potential technical solutions that properly balance costs, risks, and benefits within a strategic framework.
• Work with LIRS staff and vendor(s) to plan software development projects and gain stakeholder commitment to those plans.
• Partner with LIRS staff to ensure business requirements are clearly and thoroughly documented; partner with vendor to ensure conceptual and technical requirements are technically sound, responsive to business needs, and documented.
• Develop new network- and web-based applications, based on LIRS business requirements and agreed upon work plans. Coordinate issue resolution. Ensure that documentation of application technical and user specifications are updated as needed.
• Coordinate and provide oversight for comprehensive and orderly testing of software.
• Maintain existing LIRS applications, which include managing the bug-fix process and the addition of enhancements or new modules, administering and maintaining databases, querying and/or analyzing system data.
• Subject matter expert on custom built and off the shelf applications.
• Oversee appropriate level of communication to all interested parties regarding status of software development plans, including LIRS staff, LIRS subgrantee partners, government agencies, and any software development vendors.
• Coordinate the assessment of required process changes resulting from the new/changed software, the development and delivery of training on process changes and how to use the software, and the implementation of software, including any data migration required.
• Monitor impact of system once implemented to determine if the benefits of the system have been realized; if not, identify the reason why and the corrective action to be taken, with related costs. Track suggestions for enhancements and determine in partnership with program managers if/when to group those changes as a new release of the software.
• Develop/test, implement, and maintain certain approved software without the use of external vendors.
• Design, build, modify and deploy customized reports from databases or other data sources, including extracting and collecting data according to client needs.
• Manipulate and analyze data.
• Create data visualizations.
• Other duties as requested.

• Bachelor's Degree from an accredited college or university with a degree in Information Technology or another relevant field, OR 4 years' experience in relevant field.
• Technical aptitude to support multiple applications.
• Experience in being a subject matter expert.
• Ability to communicate effectively in writing and speaking to both non-technical users and technical developers.
• Ability to influence others and negotiate effectively. Demonstrated ability to develop consensus, support others for their success, and work with people of varied backgrounds.
• Attention to detail; excellent organizational skills; commitment to transparent, timely and detailed documentation.
• Proficient in using Word, Excel, Access, e-mail and Web browser software.
• Preferred experience:
• Fundraising / Development
• Salesforce

• Medical, dental, vision available the first day of employment.
• Generous paid time off including 20 days of vacation, 12 days of sick leave, 12…