Specialist , Clinical
Listed on 2025-12-28
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IT/Tech
Technical Support
Overview
Find a Better Way... to use your skills and experience. This is the time to let your talent come to life, to maximize your knowledge and use it for the greater good. To work with the best professionals using state‑of‑the‑art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way.
...to improve the lives of others.
Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information‑management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory.
...to build a promising future.
Job Location(s): US‑MD | # of Openings: 1 | Job ‑4494 | Category:
Technical Services | Travel: 75%+.
We currently have a great opportunity for a Clinical Applications Specialist I. The Clinical Applications Specialist (CAS) is part of a multidisciplinary team that supports the equipment and middleware integration process from order to go‑live in the laboratory environment. This includes implementation activities, on‑site instrument and middleware/workflow training, parameterization, rules development/testing, and support to realize an efficient and successful customer integration of the Sysmex solution as the primary laboratory consultant from a technical perspective.
Also supports sales objectives by providing field technical support, serves as a technical consultant to existing and new customers, executes advanced training workshops, serves as the local resource for troubleshooting and resolving performance problems as part of customer retention activities. The ideal CAS has experience and background in both the laboratory and IT environment and is strong in Hematology.
Essential Duties and Responsibilities:
Plan the implementation process. Work with customers to take ownership of the instrument. Assist customers with meeting their regulatory and validation requirements. Provide appropriate training for the customer on newly installed instruments. Manage the integration process to meet customer expectations and timeline.
Investigate problems; diagnose probable causes; systematically eliminate alternatives; provide solutions. Recognize and communicate product issues, complaints, and potential improvements.
Responsible for supporting the systems assigned to their territory and greater geography to meet business demands. Accomplish results individually and in collaboration on teams and work groups.
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