ICAM Engineering Support Staff x

Overview

Leidos has a new and exciting opportunity for a 24x7 ICAM Engineering Support Staff in our National Security Sector's (NSS) Cyber & Analytics Business Area (CABA). Our talented team is at the forefront in Security Engineering, Computer Network Operations (CNO), Mission Software, Analytical Methods and Modeling, Signals Intelligence (SIGINT), and Cryptographic Key Management.

At Leidos, we offer competitive benefits, including Paid Time Off, 11 paid Holidays, 401K with a 6% company match and immediate vesting, Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support, Parental Paid Leave, and much more. Join us and make a difference in National Security!

We are looking for Engineering Support Staff to provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems. The candidate will be responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support. This includes supporting customers who are integrating with Enterprise and IC Attribute and Authorization services. Support may include assisting end-users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST Services.

The candidate will use JIRA for ticket management and provide support via email, chat, and phone. The ideal candidate is an analytical thinker who can solve difficult problems independently and must be a fast learner to understand the technologies and operational quickly.

• Monitor ICAM systems to ensure continuous operational performance.
• Provide Tier 1 & Tier 2 support, troubleshooting and resolving issues related to access and authentication.
• Assist end-users in resolving access challenges.
• Support development teams by diagnosing and resolving issues with RESTful services.
• Manage support tickets using JIRA, communicating effectively through email, chat, and phone.
• Document technical processes and update Confluence pages to enhance customer support.
• Train and educate customers on software functionalities and best practices.
• Collaborate with customers to understand their requirements and help define solutions.
• Work independently with strong analytical and problem-solving skills, adapting quickly to evolving technologies and environments.

• Active TS/SCI clearance with polygraph up front is required (no exceptions).
• Bachelor’s degree in Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a closely related field. Alternatively, 12 years of relevant System Engineering experience may substitute for the degree requirement.
• Minimum of 7 years of experience as a System Engineer on programs of comparable scope, complexity, and scale.

• Online and telephone customer support
• Public Key Infrastructure (PKI)
• Attribute Based Access Control (ABAC)
• Entitlements Management
• LDAP directories
• SQL and basic database querying abilities
• RESTful services
• Ticket tracking systems (e.g., JIRA, Redmine, Service Now)
• Linux operating systems

• Analyze system applications and perform troubleshooting.
• Understand and communicate complex software systems.
• Modify Confluence pages and write technical documentation to support customers.
• Assist with educating/training customers on software capabilities.
• Assist with understanding and defining customer needs.
• Work independently.

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.