Partner Success Specialist

About InVita Healthcare Technologies

InVita Healthcare Technologies is a leading software provider for complex medical, forensics, and community care environments. We build specialized, highly configurable, and integrated systems that support hospitals, blood centers, donation organizations, public health labs, and forensic labs. InVita is the clear leader in the blood, implant, organ procurement, DNA, and Forensic software markets. Our software solutions have built-in compliance safeguards that streamline processes and enable quick and efficient information exchange with better decision making.

For more information about our software solutions, please visit .

Partner Success Specialist

Client Services (CS), Blood Management Business Unit (Human Biologics Division)

Director of Recruitment Solutions

Typical hours of work are from 8:30 AM until 5:30 PM. Additional hours may be necessary as needed. This position is exempt from overtime.

$60,000 - $80,000

At InVita, your work has real‑world impact. You won’t just support software – you will help advance an industry that ensures life‑saving blood products reach the right patient at the right moment. InVita's solutions optimize supply chains, sample tracking, and visibility across blood and plasma operations. With over 13 million blood products managed each year by InVita's software, the company plays a crucial role in the blood supply chain.

We are a team of ~200 talented, mission‑driven professionals. We pride ourselves on deep subject‑matter expertise, a culture of collaboration, and the chance to make a measurable difference in healthcare and public safety. Acknowledged as a leader in the markets we serve, our subject matter expertise is unmatched in the industry and our products are used by public health and medical professionals across the globe.

The Partner Success Specialist plays a key role in helping our partners get the most out of InVita’s Blood & Plasma Management solutions. You’ll assist them through implementation, training, change management, and ongoing support – empowering organizations that collect and distribute blood to communities nationwide. This role is perfect for someone who is solutions‑focused, detail‑oriented, and thrives on helping users succeed with software.

You are a strong fit for this role if you:

• Prioritize purpose in your career: You want to work hard for a meaningful, life‑saving mission
• Are energized by shaping what comes next: Turning customer insights and big "what if..." ideas into a bold product vision that guides our teams and moves our products forward
• Serve with the golden rule: You serve with empathy and deliver excellent, thoughtful, and proactive support
• Help people adopt technology: You are a go‑to that helps users fully leverage software applications to be more efficient and effective
• Love problem‑solving: You enjoy tackling complex challenges and thinking creatively
• Excel in collaboration and organization: You foster partnership and manage multiple priorities, communicate clearly, and follow through
• Are eager to learn: You are ready to dive deep and are excited to become a subject‑matter expert in blood banking and donor recruitment
• Enjoy occasional travel: You appreciate the value of face‑to‑face time and welcome opportunities to meet beyond virtual sessions

• Manage partner accounts with exceptional service and follow‑through
• Respond to partner inquiries via phone, email, and Service Desk in a timely, professional manner
• Troubleshoot, resolve, and document software issues
• Provide consultative support to ensure partners fully leverage InVita solutions
• Conduct training for software implementations, upgrades, and ongoing support
• Execute quality assurance tasks, including testing new software releases
• Gather and analyze partner feedback; collaborate with Product and Development teams to enhance solutions
• Coordinate with internal teams to ensure project deliverables meet scope, quality, and timelines
• Develop and maintain a thorough understanding of all aspects of assigned InVita software products and be able to demonstrate…