Development and Integration Lead – CRM Modernization

Overview

LMI is seeking an experienced Senior Development and Integration Lead to own the technical delivery for a major CRM modernization program migrating from Oracle Siebel CRM to Microsoft Dynamics 365 (Customer Service/Case Management) and implementing an integrated contact center experience leveraging Genesys Cloud CX. This role leads the design, build, and rollout of the end-to-end solution, including data migration, systems integration with Medicare/CMS platforms, agent desktop/CTI integration, and Dev Sec Ops  practices aligned with federal security and compliance requirements.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value

• Lead a cross-functional engineering team delivering the Dynamics 365 CRM replacement for Siebel, including configuration and custom development across Dynamics 365, Dataverse, and Power Platform.
• Own solution architecture for CRM and contact center workflows (case intake, triage, routing, knowledge, escalation, wrap-up, dispositioning, QA).
• Drive technical decision-making, coding standards, code reviews, branching strategy, and release governance across environments (DEV/TEST/UAT/PROD).
• Partner with Product Owners, architects, security, and operations to translate requirements into implementable user stories, technical designs, and acceptance criteria.

• Lead analysis of Siebel functionality and data (entities, relationships, business components, scripts/workflows, integrations) and map to Dynamics/Dataverse equivalents.
• Design and execute data migration strategy (profiling, cleansing, deduplication, mapping, transformation, cutover planning, reconciliation, and auditability).
• Coordinate incremental migration and parallel-run strategies to reduce operational disruption and support phased rollout.

• Deliver a seamless agent experience integrating Genesys Cloud CX with Dynamics 365 (screen-pop, click-to-dial, interaction logging, activity/case creation, wrap-up codes, notes, and optional summaries).
• Implement secure API-based integrations and event-driven patterns for real-time interaction context sharing between Genesys and Dynamics.
• Collaborate with contact center teams on routing, queues, skills, and workflow orchestration that relies on CRM data and business rules.

• Lead integration design and implementation between Dynamics and CMS/Medicare enterprise platforms (eligibility/enrollment, claims, correspondence, identity/verification, reporting/analytics).
• Establish integration patterns and standards (API-first, secure messaging, batch/ETL where required), including error handling, retry, observability, and data lineage.
• Ensure data exchanges support applicable standards where needed (REST/JSON, SOAP, EDI/X12, FHIR where applicable to the interface), with strong validation and traceability.

• Implement CI/CD pipelines, automated testing (unit/integration/regression), static code scanning, secrets management, and environment promotion controls.
• Enforce non-functional requirements: performance, availability, disaster recovery, logging/monitoring, and operational readiness.
• Ensure alignment with federal security expectations (NIST 800-53/FISMA, CMS security policies, HIPAA/PII handling), including secure coding practices and least-privilege access.

• 10+ years in software engineering with 3+ years leading development teams on enterprise CRM/contact center programs.
• Demonstrated experience migrating from a legacy CRM (Siebel strongly preferred) to Microsoft Dynamics 365 / Dataverse.
• Strong hands-on expertise with Dynamics 365 Customer Service (case management, workflows, plugins, web resources, security model).
• Experience with Power Platform (Power Automate, Power Apps, Dataverse extensibility).
• Experience with Azure integration (Functions, Logic Apps, API Management, Service BEvent Grid) or equivalent integration stack.
• Experience integrating contact center platforms with CRMs;
  Genesys Cloud CX preferred (APIs, events, desktop integration, interaction/case logging).
• Solid understanding of integration architecture, data migration, and enterprise identity (SSO/OAuth2/OIDC/SAML), with secure API…