Field CTO

What you get to do in this role:

• Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from Service Now

• Work with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work

• Lead architecture and design engagements to demonstrate how Service Now meets the needs of strategic customers, including IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions

• Understand the business strategy of the customer and articulate how Service Now can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape

• Understand the detail behind the Service Now and platform of platforms architecture and communicate it at various levels

• Work with architecture development methods, modelling approaches and architecture patterns for integration

• Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey

• Provide thought leadership and collaborate with internal Service Now business units

• Identify, lead and contribute to the creation of best practices, white papers

Qualifications

In order to be successful in this role, we need someone who has:

For positions in this location, we offer a base pay of $165,825 to $273,675, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

• Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals

• Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills

• Experience in one of the following industries preferred:
Financial Services, Telco/Media, Technology, Manufacturing, SLED, Life Sciences, or Healthcare

• An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas.

• Willingness to jump in and roll up their sleeves alongside customers, colleagues, and partners to get things done faster and better.

• 10 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery-focused role.

• A track record of success in using Human-Centered Design techniques to explore the customer's current reality and set a vision for the future.

• Expertise designing, implementing, and managing advanced architectures in an application domain and integrating multiple systems or platforms

• Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment.

• Familiarity with common Enterprise and Industry Architecture frameworks such as TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.

• Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation

• Experience and understanding of multiple technical domains - application, data, Dev Ops, AI/ML, integration, big data, mobility, analytics, etc.

• Intrinsically curious and passionate about researching the current and emerging technologies and developing innovative solutions

• Experience presenting architecture concepts, designs, and goals to technology leaders and partners

Work…