IT Support Engineer AOM), One Medical IT Support

IT Support Engineer I - After hours (AOM), One Medical IT Support

Job  |  Services LLC

Final date to receive applications:
Feb 26, 2026

One Medical delivers primary care solutions that challenge the industry status quo by making quality care more affordable, accessible and enjoyable. Their seamless in‑office and 24/7 virtual care services, on‑site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have delighted people for the past fifteen years. In February 2023 One Medical joined Amazon; together they will deliver exceptional health care to more consumers, employers, care team members and health networks, aiming to achieve better health outcomes while building a diverse, driven and empathetic team.

• Deliver exceptional IT support to One Medical employees.
• Serve as the first point of contact for users, documenting support calls and resolutions using the ticketing system.
• Respond to and troubleshoot support requests via phone, chat and tickets, ensuring timely and efficient support.
• Collaborate with a dedicated IT support team to diagnose and resolve technical issues.
• Provide remote support to employees, ensuring incidents are addressed professionally, promptly and efficiently.
• Install and configure hardware/software across Windows, macOS and Chrome OS environments.
• Ensure compliance with security and system configuration standards as well as HIPAA regulations.
• Contribute to and maintain the IT knowledge base, ensuring accurate and up‑to‑date documentation.
• Assist in workflow improvements.
• Adhere to shift schedules and maintain punctuality.
• Work flexible shifts, including nights (9 pm‑9 am EST), weekends and holidays.
• Occasionally travel to Amazon corporate sites with 24‑hour notice.
• Provide after‑hours support coverage.

• 1+ year of experience with Windows Server technologies: AD, DFS, Print Services, SCCM.
• 2+ years of troubleshooting in a multi‑user high‑availability environment.
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience.
• 1+ year of IT client, server, and network service delivery experience.
• 2+ years of networking experience (DNS, DHCP, SSL, OSI Model, TCP/IP).
• 2+ years of corporate‑level support for Windows, Mac or Linux operating systems.
• 2+ years of supporting and maintaining a corporate network environment.
• High school diploma or equivalent.

• 2+ years of computer networking experience.
• Experience supporting video conference and teleconference equipment.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.