Field CTO

What you get to do in this role:

• Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from Service Now

• Work with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work

• Lead architecture and design engagements to demonstrate how Service Now meets the needs of strategic customers, including IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions

• Understand the business strategy of the customer and articulate how Service Now can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape

• Understand the detail behind the Service Now and platform of platforms architecture and communicate it at various levels

• Work with architecture development methods, modelling approaches and architecture patterns for integration

• Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey

• Provide thought leadership and collaborate with internal Service Now business units

• Identify, lead and contribute to the creation of best practices, white papers

In order to be successful in this role, we need someone who has:

For positions in this location, we offer a base pay of $165,825 to $273,675, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

• Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals

• Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills

• Experience in one of the following industries preferred:
  Financial Services, Telco/Media, Technology, Manufacturing, SLED, Life Sciences, or Healthcare

• An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas.

• Willingness to jump in and roll up their sleeves alongside customers, colleagues, and partners to get things done faster and better.

• 10 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery-focused role.

• A track record of success in using Human-Centered Design techniques to explore the customer's current reality and set a vision for the future.

• Expertise designing, implementing, and managing advanced architectures in an application domain and integrating multiple systems or platforms

• Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment.

• Familiarity with common Enterprise and Industry Architecture frameworks such as TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.

• Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation

• Experience and understanding of multiple technical domains - application, data, Dev Ops, AI/ML, integration, big data, mobility, analytics, etc.

• Intrinsically curious and passionate about researching the current and emerging technologies and developing innovative solutions

• Experience presenting architecture concepts, designs, and goals to technology leaders and partners

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work. Learn more here ().

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all candidates. If you require a…