MAC Support Job Baltimore area,Maryland USA,IT/Tech

Top skills needed – iOS devices experience, latest version experience with JAMF and MAC OS

Mac Support Specialist

The team is looking for an Apple SME to support the expanding fleet of Executive Support customers using Apple technologies: iPads, iPhones, Mac Book Pros and iMacs.

Responsibilities

Provide L2 support to corporate teammates and executives, with a focus on Mac Book Pro support and other Apple devices.

Use out-of-the-box thinking and creative problem-solving skills to resolve issues while adhering quickly and effectively within the boundaries of corporate standards and policies.

Build customer trust when responding to support calls and interacting with customers face-to-face or remotely through telephone, email, or video conferencing by demonstrating IT expertise across a variety of technical disciplines.

Provide customer with guidance on operating system usage, applications, data backups, data recovery, and compliance with IT Security policies.

Provide feedback and recommendations to Mac Engineering team on user experience, application compatibility, and usability of the toolsets.

Qualifications

5+ years of Mac support experience.

2+ years of experience with mobile technology and Apple iOS environment, including MDM tools (JAMF, Intune, Configurator).

Apple Certified Support Professional certified.

Jamf 200 experience.

Experience supporting Enterprise applications on macOS including (Jamf self-service, Microsoft Office 365, Web Ex, Dropbox, Zscaler).

Our preferred requirements:

Ability to assess customers' support needs when called upon, then provide solutions.

Flexibility to regularly rotate through different technical specialties and skill sets.

You have excellent time management skills and can make decisions quickly.

You maintain composure and customer focus while troubleshooting and solving issues.

Success in team environments, demonstrating shared responsibility and accountability with other team members.

Possess a strong customer service attitude, empathy, and the ability to interact with senior management comfortably and confidently on a regular basis, sometimes during demanding situations.

Possess strong interpersonal skills, maturity and professionalism in all situations.

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