ServiceNow Developer
Listed on 2026-01-04
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IT/Tech
IT Consultant, IT Project Manager
Position Description
CGI Federal is seeking a Service Now Developer with experience analyzing the customer requirements and developing a solution architecture that addresses the technical, management, maximizes automation, and provides operational reporting aspects of the proposal.
Responsibilities- Provide development support for Service Now projects and enhancements.
- Develop process workflows and automation strategies.
- Collaborate with the team in architecture design development and reviews.
- Lead the development of solution artifacts, such as road maps, optimization of operations, architecture, and block diagrams with a view outside of User Story requirements.
- Support growth‑related activities, including prototypes, and oral presentations.
- Team members are also expected to uphold and maintain appropriate certifications for their practice expertise.
- Bachelor's and 3 years of experience, Master's and 1 year of experience or 7+ in lieu of a degree.
- 5+ years of experience as a Service Now developer.
- 3+ years of experience with technical discussions and reviews.
- Experience across numerous parts of the Service Now platform and experience with commonly integrated third‑party technologies.
- Excellent understanding of system architecture, design principles, and impacts.
- Experience supporting IT‑related data integrity (CMDB, HAM, SAM, etc.).
- Excellent technical leadership skills and initiative to take on additional responsibilities.
- Excellent written and oral communication skills to deliver technical solutions simply and succinctly.
- Experience with the US Federal Government.
- Must be able to obtain and maintain a Public Trust. Contract requirement.
- 3+ years of experience with developing Service Now solutions across various platform applications, such as ITSM, ITOM (HAM and SAM), ITBM, CSM, Sec Ops, GRC, HR.
- 3+ years of industry experience (e.g., Financial Services, Healthcare, High Tech, Manufacturing, Retail, etc.).
- 2+ years of technical leadership experience driving change/solutions.
- CIS – Customer Service Management
- CIS – IT Service Management
- CIS – Discovery
- CIS – Service Mapping
- CIS – Strategic Portfolio Management
- CIS – Application Portfolio Management
- CIS – Software Asset Management
- CIS – Hardware Asset Management
- Experience with Web development, including technologies such as X‑HTML, CSS3, SQL, XML, Angular, and JavaScript, PHP, .NET, or Java.
- Experience with implementing Java scripting to support automation across the various modules in Service Now.
- Experience with REST and SOAP web service protocols.
- Experience with Business Rules, Workflow, Identification Rules, Work spaces, and External Portals.
- Knowledge of SAML, Active Directory, or LDAP.
- Specialized Service Now Developer Certifications, including ITSM, HAM, SAM, ITBM, CSM, Sec Ops, GRC, TRM/APM, or HR.
- Project Management or Agile certification.
- ITILv4 Foundations Certification.
- Ability to work in a high‑growth, fast‑paced environment.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit‑based performance, CGI typically does not hire individuals at or near the top of the range for their role.
Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $78,400.00 - $.
- Competitive compensation
- Comprehensive insurance options
- Matching contributions through the 401(k) plan and the share purchase plan
- Paid time off for vacation, holidays, and sick time
- Paid parental leave
- Learning opportunities and tuition assistance
- Wellness and Well‑being programs
- Systems Analysis
- Security Infrastructure Support
- Service Strategy Management
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work…
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