Incident Manager; Service Availability

Senior Cloud and Infrastructure Recruiter at Optomi

Incident Manager (Service Availability)

* 6-month contract to hire*

Hybrid: 1x a month onsite

Optomi, in partnership with our premier client in the hospitality industry, is seeking a Senior Incident Manager to join their team for a hybrid role! The Sr. Incident Manager is responsible for ensuring the 24x7 availability and optimal performance of our client's IT services and applications.

This role blends traditional Incident Management responsibilities with SRE practices, automation, and proactive problem-solving. Roughly 80% of the work will center on incident command, while 20% will focus on automation and continuous improvement.

• Lead incident command during high-pressure situations, coordinating technical teams and driving resolution.
• Apply SRE principles to reduce toil, improve monitoring, and increase system reliability.
• Drive proactive service availability initiatives, including automation and workflow improvements.
• Act as a strong communicator and leader on the incident bridge, speaking up and challenging opinions when needed.
• Ensure incidents are managed effectively without misaligned role expectations.

• Strong incident management and command experience, with a proven ability to lead under pressure.
• Solid understanding of SRE principles, practices, and automation.
• Strong communication skills with the confidence to challenge technical opinions.
• Clear understanding of the role’s incident-heavy workload.
• Knowledge of cloud infrastructure and related technologies.
• Hands‑on experience with Service Now and monitoring/automation platforms.

• Experience with event management tools (e.g., Big Panda, Dynatrace, Moogsoft).
• Familiarity with CI/CD tools (e.g., Jenkins, Harness).
• Experience with workflow automation tools (e.g., Operations Orchestration, Ansible).

Mid-Senior level

Full-time

Information Technology

Hospitality

Referrals increase your chances of interviewing at Optomi by 2x

• Medical insurance
• Vision insurance
• 401(k)

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