Information Technology Technician I​/II

Job Details for Information Technology Technician I/II

Court Name/Organization Maryland District Court

Overview of the Position The Clerk of the U.S. District Court for the District of Maryland is seeking qualified applicants for the position of Information Technology Technician I/II. The incumbent will provide help desk support for end users and provide technical support in installing, configuring, and troubleshooting computer hardware and software programs. The incumbent will be a key member of a small technical team responsible for day-to-day IT operations, as well as new technology initiatives of the U.S. District Court.

Duties include, but are not limited to the following:

• Answers help desk telephone and responds to calls for service from internal and external users.
• Performs troubleshooting to correct user problem and follows through with user until issue is resolved.
• Performs testing of courtroom audio visual equipment. Responds to courtroom technology problems and conducts troubleshooting to correct problems.
• Provides information and assistance to users on applications such as email, office productivity suite, courtroom recording software, remote access and custom applications.
• Monitors the day-to-day operation of equipment and systems. Recommends or performs actions to correct software, hardware, equipment or system problems on desktops, thin clients, laptops, tablets, smart phones, local and networked peripherals, and audio-visual systems. Conducts routine maintenance to keep equipment and systems up to date.
• Pretests and establishes VTC connections for business meetings and court proceedings. Connects and monitors remote court proceedings.
• Provides cabling support, relocation of computer equipment, and large-scale shutdown and equipment restores, as needed.
• Performs inventory control duties. Monitors and ensures adequate IT consumables are always available.
• Tests and installs hardware components such as monitors, printers and scanners, as well as mobile devices, such as tablets and smartphones. Installs off-the-shelf software packages such as operating systems and office productivity suites. Determines needs, systems configuration, prepares technical and user documentation and implements software into live environment.
• Participates in various roles as part of project teams initiated to implement upgrades or new technologies.

• College degree in computer science or related field strongly preferred.
• Prior experience providing phone, remote, and in-person help/service desk support at the enterprise level.
• Advanced knowledge of Windows and Microsoft Office Suite is preferred.
• Previous experience with virtualized desktop and server environments.
• Previous experience with Active Directory user and computer administration with a basic knowledge of networking principles.
• Critical thinking, attention to detail, analytical skills, and the ability to independently research and make recommendations.
• Must be able to communicate effectively with team members regarding collaborative tasks and distill information for end user consumption. Must be comfortable soliciting and providing critical feedback from team, as needed.
• Excellent organizational skills with the ability to multi-task, prioritize, follow through, and meet deadlines in a fast-paced environment. Ability to adjust priorities quickly as circumstances dictate.
• Availability to provide alternate divisional office, after-hours, or weekend support as needed.

General experience is progressively responsible IT work that indicates the possession of, or the ability to acquire, the knowledge and skills needed to perform the duties of the position. Education above high school may be substituted for general experience.

Specialized experience is progressively responsible IT experience in the duties listed in this announcement including hands‑on full life cycle experience administering physical and virtual Microsoft servers and applications and related IT infrastructure services.

• Health, dental, vision, life, and long‑term care insurance programs available.
• Flexible spending accounts for health and…