Associate EFS Engineer

About Digita Logic Inc. (DL)

DL provides a technology platform that enables customers to monitor, control, secure, and manage field devices. Our solutions support the reliable collection, communication, and management of data from industrial and operational technology environments. Our work involves networking and telecommunications, industrial communication protocols, cybersecurity, field-device integration, and multi-component system configuration. We use Microsoft technologies on the server side and Linux-based systems for field devices.

We are seeking a technical client facing individual who is curious, versatile, meticulous, enjoys solving problems, learning new technologies, and working collaboratively to deliver reliable solutions for customers.

The Associate EFS™ Engineer will lead the configuration, integration, deployment, troubleshooting, and ongoing support of DL’s platform, Enterprise to Field Systems (EFS) and connected field devices. This is a hands‑on, client‑facing, multidisciplinary role. The ideal candidate is comfortable working across networking, telecommunications, industrial communications, software configuration, device connectivity, and technical support.

• Learn the EFS platform to be able to troubleshoot and configure the platform and field devices.
• Document system configurations, device settings, network information, technical procedures, and troubleshooting activities.
• Create and maintain technical documentation using Microsoft Excel and Word.
• Support and manage key clients:
  
  Comfortable interacting with clientskeep track and complete multiple tasks concurrently
  
  Organize incoming tasks and information so they are readily available
  
  Check on the client system routinely to ensure all are working properly
  
  Visit client site to troubleshoot and resolve connectivity and device issues
  
  Convey all communications and issues from client perspective to DL team
  
  Self-motivate and responsible for fulfilling contract terms [ex. Walk through, communicate with all stakeholders, change management process, client system updates/upgrades]Produce ideas to improve client experience and delivery and implement
• Project Lead/Support:
  
  Lead/support various client projects, including submittal packages and diagrams.
  
  Understand scope of project:
  Visit client sites to gather technical information as part of new projects and understand client needs/requirements.
  
  Attend onsite and Teams meetings for various projects, update project information and ensure deadlines are met Project technical implementation
  
  Convey all communications and issues from client perspective to DL team Contribute to the continuous improvement of technical processes, documentation, tools, and customer solutions.
  
  Assist with system integration and support customers throughout project delivery and operation.

• Associate’s degree, bachelor’s degree, technical certification, or equivalent hands‑on experience in electrical engineering technology, computer science, information technology, networking, telecommunications, industrial automation, controls, or a related technical field.
• Ability to work onsite at Digita Logic in Baltimore.
• Experience with servers and networking and PLC or other field equipment configurations and installation
• In lieu of the above, need to demonstrate ability to be successful working and troubleshooting in an environment with Windows servers, networking, telecom, OT devices, and protocols MS Excel intermediate level Familiarity with electrical equipment and diagrams or familiarity with other engineering equipment or diagrams File/data/information organization skills

• Experience with industrial communication protocols such as DNP3, Modbus,…