User Support Analyst – Federal Healthcare Apps
Listed on 2026-10-16
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IT/Tech
IT Support, IT Business Analyst, HelpDesk/Support
Magpie Health Analytics, Inc. is seeking a Support Analyst to provide essential application support for federal healthcare clients. You will help users access applications, navigate workflows, and resolve routine issues, while managing tickets from intake to resolution.
You will document steps, track SLAs, and escalate where needed. The role emphasizes security, accessibility, and adherence to customer-service procedures while collaborating with product and development teams to improve guidance
We are currently recruiting a User Support Analyst – Federal Healthcare Apps for our team in Baltimore, MD, United States.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Baltimore, MD, United States.
This opportunity is part of our work in Finance, IT & Technology.
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