IT Portfolio Generalist, DHCD Department of Information and Technology

Salary Range: $83,530.00 - $ Annually

Job Summary: The IT Generalist serves as a technology liaison between the Department of Housing & Community Development (DHCD) and the Baltimore City Office of Information & Technology (BCIT). The position supports departmental technology operations by assisting business units with technology planning, business process improvement, application support, data analysis, project coordination, and customer engagement. Working as a member of the DHCD IT Portfolio Team, the IT Generalist helps identify operational challenges, recommends technology solutions, coordinates service delivery across BCIT support teams, and assists with implementing technology initiatives that improve efficiency, transparency, and customer service.

This position requires a highly organized professional capable of balancing operational support with project work while building strong relationships across multiple divisions.

On or before the date of filing the application, each candidate must:

EDUCATION: Have a Bachelor of Science degree from an accredited college or university.

AND

EXPERIENCE: Have two years of related specialty IT experience (for example, but not limited to: system engineering, network engineering, information security, application programming, systems design, hierarchical/relational database management, GIS experience, custom report writing, or developing and supporting cloud-based software integration).

Excellent verbal and written communication skills. Previous IT work lead experience is preferred. Previous IT experience in government is preferred.

OR

NOTES EQUIVALENCIES: Have an equivalent combination of education and experience. Advanced technical credentials may be substituted for six months of experience or education. Multiple certifications may receive additional credit towards education/experience.

LICENSES, REGISTRATIONS AND CERTIFICATES: Advanced technical credentials, e.g., Project Management Professional (PMP), Certified Information Security Manager (CISM), preferred.

• Bachelor's degree in information technology, Information Systems, Computer Science, Business Administration, Public Administration, or a related field.
• OR
• Associate degree and three (3) years of progressively responsible experience supporting business technology, information systems, or project coordination.
• Equivalent combinations of education and experience may be considered

• Knowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers.
• Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations.
• Knowledge of current trends and developments in network-based communications systems.
• Knowledge of computer-based communications protocols.
• Knowledge of security groups and roles and assignment of those roles.
• Skill in developing database queries and generating reports.
• Skill in installing, repairing, and troubleshooting network programs, hardware, and systems.
• Skill in cartographic map design, accuracy of presentation with required map components and elements, layout and design.
• Ability to analyze, apply logic and solve technology problems.
• Ability to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users.
• Ability to design complex systems consisting of a wide variety of programs, procedures, and forms.
• Ability to schedule and perform preventative and corrective maintenance procedures and repairs.
• Ability to write detailed technical reports and analyses.
• Ability to develop a working knowledge of computer systems software and operating systems.
• Ability to develop…