Senior Business Analyst- ePace Program; IT Functional Analyst LEAD

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

This is a full-time contractual position.

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Maryland Department of Human Services
Office of Technology for Human Services
1100 Eastern Blvd
Baltimore, MD, 21221

Under the direction of the ePACE Program Lead, the Senior Business Analyst leads requirements definition, process design, and analytical rigor for ePACE, the Department's Open Gov-based statewide procurement and invoicing platform serving all 24 Maryland jurisdictions. Operating with significant autonomy, the position owns the requirements lifecycle; sets documentation and analysis standards for other analysts and subject‑matter experts; serves as a key representative for the Program Lead in vendor and stakeholder engagements;

and converts system data into executive‑ready analysis while anticipating operational, business, and compliance risk. This work directly supports the DHS mission to deliver timely economic support and services to Marylanders.

• Lead Phase 2 requirements strategy, including tiering, sequencing, dependency mapping, and a staged define‑then‑build gate structure for leadership decision‑making.
• Facilitate requirements and process‑design sessions with senior SMEs across Procurement, Budget & Finance, OCM, and the Help Desk; write clear business rules, user stories, and acceptance criteria; and maintain traceability from Statement of Work to backlog to delivered functionality.
• Serve as the senior business‑side counterpart to the Open Gov vendor team; translate business intent into implementable requirements and hold deliverables to acceptance criteria.
• Design and oversee user acceptance testing (UAT); adjudicate defects versus change requests.
• Design current‑and‑target‑state workflows across procurement, invoicing, and approval/signature paths, and anticipate failure points before they reach production.

Experience:

Three years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms.

• 1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems and two years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms for the required experience.
• 2. Candidates may substitute the possession of an Associate's degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems and two years and six…