Sr Technical Analyst, Back of House Team Member Systems

At CAVA we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together.

• Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others.
• Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious.
• Act with Agility: We welcome change; it’s the only constant. We embrace, adjust, adapt.
• Passion for Positivity: We greet each day with warmth and possibility.
• Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.

As Sr. Technical Analyst, BOH Team Member Systems at CAVA, you’ll support and enhance the technology solutions that enable our restaurant teams and operations. Reporting to the Manager, BOH Team Member Systems, you’ll partner closely with Technology Leads, Operations, vendors, and cross-functional teams to deliver reliable, scalable tools that improve operational efficiency and the team member experience.

You’ll independently lead technical analysis and execution for assigned initiatives across Back of House systems, translating business needs into clear technical requirements and practical solutions. You’ll evaluate and optimize system capabilities, support vendor relationships, identify process and technology improvements, and help guide the technical direction for your areas of ownership.

At CAVA, Sr. Technical Analysts independently manage assigned work while contributing to the success and development of the broader team. This role requires strong analytical and problem-solving skills, sound technical judgment, and the ability to connect business needs to effective technology solutions. We look for team members who operate with agility, collaborate across functions, take ownership, and consistently deliver reliable solutions aligned with team and company priorities.

• Evaluate, support, and optimize BOH Team Member Tools, systems, integrations, and related processes to improve reliability, efficiency, functionality, and the team member experience.
• Gather requirements from business and technology stakeholders and translate business needs into clear technical specifications and implementation plans.
• Partner with Technology Leads to evaluate solution options, make technical decisions, and define direction for assigned systems.
• Analyze applications, workflows, and processes to identify opportunities for improvement, automation, scalability, and operational efficiency.
• Support the design, testing, implementation, and ongoing enhancement of technology solutions, including hardware, software, integrations, and network-dependent systems.
• Maintain clear technical documentation, including system workflows, configurations, support procedures, troubleshooting steps, and integration details.
• Investigate and resolve technical issues by partnering with internal teams and vendors to identify root causes and implement sustainable corrective actions.
• Monitor system performance and recommend improvements to strengthen stability, usability, security, and supportability.
• Ensure assigned systems align with CAVA security standards, data protection requirements, and technology best practices.
• Provide guidance and training to business stakeholders, support teams, and restaurant operations partners to promote effective use of assigned tools.
• Manage vendor relationships for assigned systems, including issue resolution, project coordination,…