Computer Network Specialist Supervisor

Position: COMPUTER NETWORK SPECIALIST SUPERVISOR
Introduction
MHBE is accepting applications for a Computer Network Specialist Supervisor/Cloud Infrastructure and Network Manager.
The Maryland Health Benefit Exchange is responsible for the administration of Maryland Health Connection, the State's health insurance marketplace, under the Patient Protection and Affordable Care Act of 2010 (ACA).
MHBE works with the Maryland Department of Health, Maryland Insurance Administration, Department of Human Services, and stakeholders statewide.

Our Vision:
High-quality, affordable health coverage for all Marylanders.

Mission Statement:
We improve the health and well-being of Marylanders by connecting them with high-quality, affordable health coverage through innovation, technology, and customer service.

Values:
Diverse & Inclusive, Innovative, Collaborative, Ethical

GRADE
STD
0021
LOCATION OF POSITION
Baltimore City, Maryland

Main Purpose of Job
The primary responsibility of the Computer Network Specialist Supervisor/Cloud Infrastructure and Network Manager is to provide strategic and operational leadership to the Network Infrastructure team in managing, securing, and optimizing the Maryland Health Benefit Exchange (MHBE) enterprise Active Directory and hybrid-cloud network infrastructure.
This position is directly responsible for maintaining the operational integrity, high availability, and security of on-premises Juniper and Fortinet hardware alongside advanced AWS cloud networking architectures—including AWS Transit Gateway, Direct Connect, and Route 53. Ensures connectivity for critical HBX application workloads that process or support Medicaid and Qualified Health Plans under the Affordable Care Act. This is achieved through expert administration of identity and access management (Active Directory/ADFS), core network services (DNS), and advanced cloud security frameworks, including Zscaler Zero Trust Network Access (ZTNA).

Additionally, this role drives strategic planning to align complex network and cloud topologies with MHBE’s overarching IT objectives. The incumbent collaborates closely with internal engineering cohorts and external state agencies to facilitate robust intra and inter agency connectivity, while enforcing strict regulatory and security compliance standards to safeguard sensitive consumer data. This position demands a sophisticated blend of hands-on expertise in hybrid network engineering, cloud architecture, and proven technical leadership POSITION DUTIES
30% - Infrastructure Leadership & Active Directory Management: (Essential Job Function) Directs the daily operations of network staff. Manages enterprise Active Directory (AD), ADFS and all enterprise SSO systems ensuring secure identity management, Group Policy administration, and seamless authentication across the hybrid environment.
20%- Hybrid Network Administration & Connectivity: (Essential Job Function) Manages Juniper (FW, Routers, WAP) and Fortigate devices. Oversees inter-agency and intra-agency connectivity, including Network Circuit Management and AWS Direct Connect to ensure reliable data exchange with MD DoIT, DHS, and MDH.
20%- Cloud Network Engineering (AWS): (Essential Job Function) Designs and manages AWS VPCs, Transit Gateways, Route 53, and Load Balancing. Optimizes AWS Cloud Front and Security Groups while maintaining familiarity with EC2 and AWS Linux environments.
15%- Security, Patching & Performance Optimization:
Implements Zero Trust networking via Zscaler. Oversees rigorous patching cycles for infrastructure/network devices. Monitors performance and implements backup technologies to ensure high availability and disaster recovery.
15%- Change Management & Troubleshooting:
Leads complex troubleshooting efforts. Utilizes Service Now and JIRA Service Desk for formal Change Management, ensuring all network design benchmarks and modifications meet agency standards.

MINIMUM QUALIFICATIONS

Experience:

Four years and six months of experience, three years of experience planning, integrating and maintaining software and hardware for local or wide area computer networks and an additional eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices;

or evaluating, implementing and maintaining computer hardware and software.

Notes:
1. Candidates may substitute graduation from an…