Operations Engineering, Senior Advisor

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace.

The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit  to learn how we’re keeping people around the world safe and secure.

The Production Operations Lead is accountable for the stability, availability, and recoverability of MARx in production. MARx is the CMS system of record for Medicare Advantage and Part D enrollment, premiums, and plan payments. It serves about 53 million beneficiaries and more than 300 Plan Sponsor Organizations, and supports about $68 billion a month in plan payments. The Lead runs day-to-day production operations across the CMS AWS environment, leads incident and problem management, owns the disaster recovery and continuity program, and makes sure the operational calendar is met on time: daily, monthly, and annual processing, payment files, file exchanges, and New Year Preparation.

The Lead also drives the automation and process improvements that move capacity from operations and maintenance toward enhancements.

The Lead works closely with CMS business owners, the CMS Office of Information Technology (OIT), the MAPD Business Operations Support Contractor (MBOSC), CMS help desks and incident response teams, and the partner systems MARx depends on, including SSA, RRB, HPMS, APPS, and the Common Medicare Environment shared with MEPBS.

The position calls for hands-on operational leadership and sound judgment under pressure. Operations work competes with enhancement work for the same team capacity:
Service Now ticket triage is continuous, security incidents take absolute priority, and New Year Preparation draws heavily on the team from July through March. The Lead must make clear prioritization decisions that protect payment accuracy, beneficiary coverage, and on-time delivery to plans.

Beyond running production, the Lead serves as a trusted operational advisor to program leadership and CMS, mentors production support staff, and drives the reliability and automation improvements that reduce operational workload over the life of the contract. The Lead will have a real opportunity to shape how MARx is operated, reduce operational workload, strengthen disaster recovery, and build a capable operations team.

Key Responsibilities

• Lead real-time monitoring of MARx jobs, system health, cost and usage, and security events using CMS-approved tools (currently Splunk, Splunk On-Call, Datadog, Amazon Cloud Watch, and Amazon Quick Sight dashboards). Identify and resolve anomalies and errors before they affect plans or beneficiaries.
• Manage and maintain 99.9% system availability and response time across the production environment, and report performance against that target.
• Maintain scalability and code portability for operations in the cloud environment, working with the Dev Ops Lead and Architectural Lead.
• Apply the AWS Well-Architected Framework to production operations to achieve operational excellence, security, reliability, performance efficiency, and cost optimization in the cloud hosting environment.
• Plan capacity for periodic peak…