Business Analyst

Turning Point Global Solutions is seeking a Business Analyst to assess, develop, enhance, and implement technology solutions in support of County agencies. This position will primarily focus on analyzing, improving, and implementing Public Safety systems and business processes.

The ideal candidate will possess strong business analysis skills, experience with complex technology implementations, and the ability to work effectively with both technical and business stakeholders. Experience with public safety systems or related government applications is highly desirable.

• Location
  :
  Hybrid (Baltimore, MD)

• Develop functional and non-functional system requirements using documented business requirements.
• Work with development staff and/or vendors to create prototype designs for medium- to large-risk projects.
• Create detailed unit and system testing scripts based on functional requirements.
• Facilitate user acceptance testing processes as required.
• Assess and develop recommendations for process improvements and technology solutions for County agencies.
• Capture, consolidate, and communicate information from Subject Matter Experts (SMEs).
• Lead the high-level design and integration of software development by effectively partnering with business users, project managers, and application developers.
• Analyze existing business processes and data flows to develop system designs, delivery roadmaps, and integrations with other systems.
• Conduct in-depth analysis of County systems, operations, and procedures; work with County users to define system requirements, resolve problems, and translate client requirements into highly specified system design documents.
• Perform full life-cycle development of systems, assess business opportunities, define problems, and identify business solutions.
• Provide advice, consultation, and technical assistance to County agencies throughout project implementation.
• Actively pursue innovative initiatives and improvements in current processes.
• Gather and document business requirements for change requests (break/fix).
• Support internal and external integrations, including design, testing, and troubleshooting.
• Provide metrics regarding reporting, system performance, and process control.
• Participate in or conduct user training when needed.

Education & Experience

• Bachelor’s degree in Business, Computer Science, or a closely related field.
• Minimum of 5 years of experience in systems analysis, change management, project management, or a related role.
• Demonstrated experience as a primary technical resource in public safety implementations and post-production environments.

Technical & Analytical Expertise

• In-depth knowledge of the principles and practices involved in planning, developing, implementing, and maintaining computer information systems.
• Strong understanding of processes, methods, and techniques used to analyze and evaluate business operations for automation.
• Proven ability to assess the feasibility, suitability, and strategic fit of information technology projects.
• Strong analytical and problem-solving skills with outstanding business process fluency, enabling high-level and detailed analysis of complex business problems and opportunities.

Communication, Documentation & Collaboration

• Exceptional written and oral communication skills when engaging with internal stakeholders, external clients, and vendors.
• Proven ability to produce clear, precise technical documentation for diverse audiences, including design documents, business requirements, functional specifications, test plans, and scripts.
• Strong interpersonal skills with a demonstrated ability to collaborate effectively in team environments and maintain positive…