Third-Party Risk Concierge Analyst

Apexon is a digital first technology services firm specializing in accelerating business transformation and delivering human centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.

Apexon brings together distinct core competencies in AI, analytics, app development, cloud, commerce, CX, data, Dev Ops, IoT, mobile, quality engineering, and UX, along with deep expertise in BFSI, healthcare, and life sciences, helping businesses capitalize on the unlimited opportunities digital offers.

Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon has a global presence across four continents.

We are hiring for a Third-Party Risk Concierge Analyst – Vendor Risk & Compliance opportunity.

Location: Remote

Position: 1

Work Arrangement: Remote

Candidate Requirements:

• W2 candidates only.
• Candidates with 1 to 4 years of experience only.
• Strong communication, customer service, and office administration skills.

Role Overview

The Third-Party Risk Concierge Analyst serves as the primary coordination point between business engagement teams, procurement specialists, third parties, and risk assessment teams. This role guides stakeholders through the third-party risk management (TPRM) clearance process, tracks requests, communicates status updates, and ensures timely follow-up through completion.

This is a coordination and service-focused role. The analyst does not conduct risk assessments or make risk determinations.

Required Skills

• Excellent written and verbal communication skills, with the ability to interact professionally with stakeholders at all levels.
• Experience in a customer-facing, service desk, intake, coordination, or project/program support role.
• Strong customer service and stakeholder support skills.
• Excellent organizational skills and consistent follow-up.
• Ability to manage multiple requests and competing priorities in a high-volume environment.
• Strong attention to detail and data accuracy.
• Proficiency in Microsoft Outlook, Excel, and PowerPoint.
• Ability to communicate timelines, status updates, requirements, and next steps clearly.

Preferred Skills

• Experience in supply chain, procurement, contract administration, or vendor onboarding.
• General awareness of third-party risk management concepts.
• Experience using workflow, ticketing, or case management tools.
• Bachelor’s degree in supply chain, procurement, business administration, or a related field is preferred but not required.

Key Responsibilities

• Serve as the first point of contact for engagement teams, procurement specialists, and third parties regarding TPRM requests.
• Explain clearance requirements and timelines, set expectations, and proactively communicate status updates and next steps.
• Route requests to the appropriate risk teams and follow up regularly to ensure timely completion.
• Escalate stalled, delayed, or high-priority requests to the appropriate leaders.
• Manage a high-volume portfolio of active records, prioritizing requests based on urgency, business impact, and deadlines.
• Coordinate renewals and end-of-performance withdrawals throughout the contract lifecycle.
• Enter and maintain accurate information in TPRM Gateway and related systems.
• Check the DESC system for restricted entities as part of the established process.
• Maintain complete and accurate documentation to support data audits.
• Coordinate with internal stakeholders to resolve process-related delays and keep requests moving toward…