Desktop Technician

Location: Baltimore / Owings Mills, MD

Onsite Flexibility: Onsite

• Position Type: Contract
• Contract Duration: 12 months
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

This resource is responsible for preparing, configuring, imaging, and deploying end-user computing devices across the firm. The role supports the end-to-end device readiness lifecycle, including new hire deployments, hardware refreshes, and VDI or virtual desktop readiness. The position ensures devices are secure, compliant, and fully operational prior to end-user delivery.

This is a fast-paced, hands-on role that regularly balances device builds,
Service Now assignments, deployment deadlines, associate communications, inventory tracking, and unexpected technical issues. Technicians are expected to recognize build failures, perform thorough quality checks, communicate problems promptly, and coordinate with local and remote support teams to keep deployments moving. The work may include standard laptop builds, specialized business software, virtual endpoints, large deployment projects, and onsite equipment installation.

This role is part of the Build & Deploy / End User Computing – Technology Operations team. There are 4 resources supporting Baltimore, Maryland (Harbor Point / HQ) and 6 resources supporting Owings Mills, Maryland (Campus), with occasional support between Maryland locations as needed.

• Image, configure, reimage, and prepare laptops, virtual machines, and desktops according to firm standards
• Perform detailed QA checks to validate Microsoft 365 applications, drivers, network connectivity, Bit Locker, Zscaler, One Drive, security agents, and overall device readiness
• Prepare and deploy devices for new hires, hardware refreshes, emergency replacements, and large-scale rollout initiatives
• Manage assigned device-configuration tasks and maintain accurate asset, status, ownership, and work-note records in Service Now
• Coordinate device handoffs and issue resolution with Asset Management, Desktop Support, workstation engineering, remote build technicians, and onsite support teams
• Install standard and specialized software, confirm associate requirements, and support VDI, Windows 365, Windows upgrades, and other deployment initiatives

• Windows 11 installation, imaging, configuration, validation, and troubleshooting
• Experience with enterprise deployment and endpoint-management tools such as Intune
  , Autopilot, SCCM, and Company Portal
• Working knowledge of Microsoft 365, One Drive, Bit Locker, Zscaler, device drivers, wired and wireless connectivity, and endpoint security agents
• Ability to troubleshoot failed builds, software installations, certificates, remote access, virtual endpoints, and hardware-related configuration issues

• Service Now experience
• Familiarity with Intune, Autopilot, SCCM, or similar
• Excel experience and large-scale rollout participation

• Primarily an onsite role due to hands-on build, staging, and deployment activities
• Reliable transportation is required for periodic travel between locations
• Ability to lift up to 50 pounds
• The individual will receive training on build standards, deployment procedures, and documentation requirements and is expected to continuously improve processes

• This role is technical and hands-on, focused on device readiness and deployment execution rather than ongoing desk-side break/fix support.

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

This client is a leading financial services and asset…