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Senior IT Help Desk Engineer - ITIL & End-User Training

Listing for: CGS Federal
Apprenticeship/Internship position Listed on 2026-11-13
Job specializations:
Salary/Wage Range or Industry Benchmark: 55000 - 75000 USD Yearly USD 55000.00 75000.00 YEAR

Job Description & How to Apply Below

CGS Federal is seeking a Senior Help Desk Technician to provide Level 1 and 2 PC support for the EOUSA, including senior management and attorneys. The role covers end-user hardware, software, accounts, and procedural documentation within a government environment.

The candidate will be part of the Help Desk team, responsible for incident logging, reporting, and ITIL-aligned practices, with opportunities for professional growth and a comprehensive benefits package.

Consider building your career as a Senior IT Help Desk Engineer - ITIL & End-User Training at CGS Federal.

Join us at CGS Federal as our next Senior IT Help Desk Engineer - ITIL & End-User Training in Baltimore, MD, United States.

We are currently recruiting a Senior IT Help Desk Engineer - ITIL & End-User Training for our team in Baltimore, MD, United States.

Position Requirements

10+ Years work experience
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