Tier 2 IT Help Desk Technician; Onsite
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IT/Tech
Job Description & How to Apply Below
Howard University is seeking a Service Desk Support Technician to provide Tier 2 support to the ETS Service Desk and manage tickets in Service Now. You will be the first line of support for faculty, staff and students, resolving IT issues with available resources, hardware, and software vendors.
Minimum requirements include a Bachelor's degree and 3–5 years in IT Help Desk;
CompTIA A+ is required. Training users and maintaining documentation are key aspects of the role.
The Tier 2 IT Help Desk Technician (Onsite) position in the IT & Technology, Other field is open for applications.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Tier 2 IT Help Desk Technician (Onsite) role in the description above.
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