Digital Platforms & Systems Coordinator

Agency Division:
Marketing & Communications, Maryland Sports Commission

Status: Regular, Full-time, Benefitted

Location: Camden Yards Sports Complex, Baltimore City, Maryland

Hiring Range: $70,000.00 - $95,000.00 annually (Commensurate with experience and qualifications)

Closing Date: November 30, 2026

The Digital Platforms & Systems Coordinator provides dedicated internal ownership of public digital platforms and departmental business systems supporting Maryland Sports Commission and MSA Marketing & Communications. The position administers public websites, digital accessibility, grant-management technology, online workflows, reporting tools, and other assigned platforms; translates business requirements into workable digital processes; coordinates vendors; and maintains documentation, continuity, quality and user support.

The position is administratively located within Marketing, Digital & Creative but serves Grants & Program Oversight, Sports Development, Research & Analytics, Communications & Public Affairs, and other departmental needs. It works closely with MSA Technology, which retains responsibility for MSA-wide security, infrastructure, identity and access standards, networks, cybersecurity and technology architecture.

This is a full-time position requiring a minimum of 40 hours of work per week. The standard work schedule is Monday through Friday, eight (8) hours per day. Occasional evening, weekend, or holiday work may be required based on grant cycles, Board schedules, events, or program needs but is not part of the standard work schedule. This position is eligible for telework.

State of Maryland health benefits https://dbm.maryland.gov/benefits/Pages/default.aspx

• Administer Maryland Sports.us and assigned MSA public digital properties, including CMS access, publishing workflows, navigation, information architecture, forms, quality assurance, analytics and search optimization.
• Support redevelopment and ongoing administration of  as a future statistics- and industry-focused Maryland Sports resource.
• Coordinate ongoing ADA/WCAG accessibility monitoring, testing, remediation, staff guidance and specialized vendor support for assigned public digital services.
• Work with Communications and program owners to publish accurate, timely and accessible content while maintaining clear separation between content ownership and platform administration.

• Serve as the department's business-systems owner for assigned applications and platforms, translating approved program and operational requirements into forms, workflows, automated communications, permissions, reports and other configured processes.
• Administer and support the online grant-management platform, including cycle setup, forms, workflow configuration, notifications, user access, testing, reporting and documentation in coordination with grant staff.
• Support development and administration of event-development/CRM processes, economic-impact and reporting workflows, dashboards, online forms and other departmental systems as needs evolve.
• Identify opportunities to reduce duplicate entry, improve data consistency and connect information across grant, event-development, research and reporting processes.

• Document business requirements, enhancement requests, defects and desired functionality for internal review and vendor implementation.
• Coordinate testing and user-acceptance review of platform enhancements, fixes, integrations and new functionality; track issues, schedules and deliverables.
• Coordinate with MSA Technology on security requirements, identity and access, integrations, technical standards and other shared technology needs.
• Manage routine workflow with assigned web, platform and digital vendors and maintain documentation sufficient for continuity, backup coverage and future transitions.

• Maintain system documentation, access records, workflow maps, procedures, vendor information and other institutional knowledge for assigned platforms.
• Monitor platform usage, website analytics, accessibility trends, workflow performance and user issues; recommend improvements based on operational needs and available data.
• Provide training and technical assistance to staff using assigned platforms and publishing tools.
• Participate in system planning, procurement, migration, implementation and…