Director of Technology

Description The Director of Technology oversees the day-to-day Information Technology (IT) and Health Information Technology (HIT) operations for Baltimore Medical System’s four-office health center organization. This working leader manages the IT/HIT team, keeps technology systems reliable and secure, and coordinates practical improvements to infrastructure, the electronic health record (EHR), and clinical applications. The Director is responsible for planning, organizing, and completing upgrades with staff and vendors while maintaining responsive support for clinical and administrative teams.

Reporting to the President & CEO, the Director works with clinical, operational, finance, and quality leaders to prioritize technology needs, communicate progress, and resolve issues. The Director serves as Corporate Security Officer, with responsibility for coordinating HIPAA security safeguards, risk management, and incident response in collaboration with appropriate organizational partners.

The position requires strong communication and interpersonal skills, including the ability to facilitate cross-functional work groups, resolve conflict, persuade, or negotiate. External communications involve provision of a service, representing the organization at public meetings and ability to deal with sensitive situations/information.

Carries out responsibilities in accordance with Baltimore Medical System Core Values, policies/ procedures and applicable civil laws.  Is accountable for efficient use of resources and support of the BMS mission.

Essential functions:

Technology Strategy, Planning, and Governance
· Participate in strategic and operational governance processes and serve as administrative representative to assigned committees and departments.
· Lead the Organization in implementing new system technologies that support its strategic goals.
· Maintain an annual technology improvement plan with realistic priorities, timelines, costs, assigned responsibilities, and regular updates to leadership.
· Partner with clinical, operational, finance, and quality leaders to identify workflow problems, prioritize technology needs, improve usability, and ensure technology changes support patient safety and care delivery.
· Coordinate technology needs for site openings, transitions, and system changes, and communicate implementation plans and operational impacts clearly to stakeholders. Infrastructure and Technology Operations
· Assess and coordinate needed upgrades to networks, internet connectivity, servers, cloud services, computers, phones, and other equipment at BMS offices; work directly with staff and vendors to resolve technical issues.
· Ensure dependable day-to-day IT operations, help desk responsiveness, device lifecycle management, asset inventory, patching, and backups.
· Maintain practical help desk standards, issue tracking, escalation procedures, and documentation; monitor recurring problems and ensure timely follow-up. EHR, HIT, and Clinical Systems
· Lead EHR implementation and upgrades, including Next Gen and related clinical applications. This covers vendor planning, testing, staff training, go-live support, and resolving post-upgrade issues.
· Oversee system configuration, change control, access management, and validation of upgrades and interfaces.
· Establish lines of control for current and proposed information systems.
· Work with clinical departments and service delivery lines to ensure effective implementation of plans, policies, software, and equipment.
· Support reliable clinical and operational reporting, dashboards, data quality, and system interfaces, in partnership with the staff responsible for quality, finance, and clinical operations. Security, Compliance, and Continuity
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